Welcome to Print Audit Careers

You're Going to Have Fun Working With Us! 

 

But it isn’t just about the fun. At Print Audit, we have created a culture of fun, creativity, learning and the best darn customer support anywhere. We have also created the greatest software that helps companies manage their printing costs and keep track of their devices. Yup, we’re the people that won’t let you print whatever you want, whenever you want.

At Print Audit you will have the opportunity to collaborate with an extremely creative team of people. And, you will quickly learn that our team is focused on 3 things:

"Have Fun! Build Great Products! Wow the Customers!"

Print Audit is committed to its core values and is looking for people who share those values. Our core values are:

  • Growth – Team members enjoy Print Audit sponsored training, learning from each other and developing their skills through new and exciting projects.
  • Integrity – It's simple...we always strive to do the right thing. 
  • Respect – Respect for ourselves, other team members, our customers and partners, and our competitors is important to us.
  • Support – At Print Audit, support for our team members, their families, our customers and the community is a priority.
  • Fun –Company sponsored parties and events, office games, “Beer-o’clock” on Fridays, dogs in the office and a crazy, fun-loving group of people make Print Audit a great place to be.

 

Current Openings:

Software Support Superhero


Are you the one that people come to when they need to fix something? Do you find the answers that no one else can? At Print Audit our Support Team members are considered Superheroes. They are the reason Print Audit has won multiple awards for customer service. 

Those who are successful in this role enjoy dealing with people and understand that our customers are our priority. You enjoy working with a small team and are able to quickly learn and understand our software products. You must have perfect spoken and written English language skills and be able to explain technical concepts in everyday language. These positions are important to our commitment of high quality customer service. 

We are looking for focused, self-motivated individuals to join our team. 

Duties include but not necessarily limited to:

  • Providing the best customer/product support to our customers via phone and email.
  • Keeping detailed records of communications with customers.
  • Relaying software defects to development team.
  • Updating the customer knowledge base & FAQ’s
  • Researching and gathering detailed information on printer models. 
  • Bringing beer to your team members on Fridays.

 

Requirements:

To qualify for this position, you must have x-ray vision, be able to leap over tall buildings in a single bound, be more powerful than a locomotive and be faster than a speeding bullet. 

Other nice to haves are:

  • Excellent knowledge of current Windows and Mac operating systems
  • Working knowledge of Windows Server systems.
  • Working knowledge of common office applications (Adobe Reader, MS-Office, Google Docs, etc).
  • Basic working knowledge of database systems – MS-SQL is preferable.
  • Basic understanding of how web servers and web services work.
  • Understanding of basic networking concepts such as network shares and TCP/IP.
  • Previous experience with incident reporting, bug tracking or call tracking systems.
  • Excellent problem solving skills, including the ability to replicate customer issues and give detailed descriptions of the problem.
  • Ability to learn new software products and be able to explain technical issues to non-technical people.
  • Have an outgoing, positive personality and enjoy dealing with people on a daily basis.
  • Be able to remain positive and focused in high-paced, stressful situations.

 

What’s in it for you?

  • An attractive compensation package.
  • Benefits package.
  • A workplace with growth, respect, integrity, fun and support.
  • Career advancement opportunities.
  • Beer on Fridays.

 

Click here to apply

 

 

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