Print Audit Podcast

Welcome to the Print Audit podcast page featuring "Convergence Radio."  Whether you are sitting at your computer, commuting to work, hammering out a few miles on the treadmill or relaxing at home, these podcasts have been designed to make it easy for you to help improve how you do business in an age of convergence.  Convergence Radio, the podcast that explores all the hot topics affecting the office equipment and IT services industries in an age of change.  Convergence Radio: Saving the office equipment and IT services industries.

Please select an episode below:


Exclusive: Are You Listening? The Office Equipment Dealer’s Guide To Digital Transformation (audio version)

The pace of change in the office equipment channel is happening faster than ever before. Users are printing fewer pages and customers are looking to digitize and automate as many of their workflows as possible. We’ve created this eGuide to share what we’ve learned (a lot of it the hard way!) and packed it full of ideas for you to get started on your own path.

  • 4 Main Objectives for Successful DT Offerings: This eGuide provides you with the 4 most important objectives so you can make a measured decision.
  • DT Examples: This eGuide has powerful examples from Campbell’s Soup, Coca Cola, and others.
  • DT Ratings: In order to make the right decision, you deserve to be able to compare DT solutions and ensure they will be a fit for your business. 


Narrator: West McDonald, VP Business Development, Print Audit

(Audio Note: Mario Bava Sleeps In a Little Later Than He Expected To by Chris Zabriskie is licensed under a Creative Commons Attribution license ( Source: Artist:



Episode 12 - The GDPR is Live, Are You Ready?

In this episode of Convergence Radio; “The GDPR Is Live, Are You Ready?”; we met up with prominent European figures in the office equipment space to get their take on the GDPR to discuss what we all need to be ready for and what it all means.

  • Why the GDPR was started in the first place
  • What kinds of fines could face those who breach GDPR tenants
  • What has happened since its launch in May of 2018
  • The extent of compliance to date
  • How it affects the importance of securing paper as well as digital data
  • GDPR education and the opportunity it presents for dealers and their customers

Guest Speakers:

  • Dan Taylor, Director EMEA Managed Services at HP
  • Petra Diener, Co-Founder, 3 Across The Sea
  • Louella Fernandes, Research Director, Quocirca
  • Edwin Jongsma, Commercial Director at Xtandit B.V.


Episode 11 - The Media Speaks Up On Convergence

A powerhouse conversation with Patricia Ames, Scott Cullen and CJ Cannata, three of the most respected media experts in the office equipment dealer channel today. You’ll learn:

  • Views on how (and if) the OED channel is changing (and why).
  • How technology is acting as a catalyst for change.
  • Insights into the fastest growing areas for print.
  • Views on the number and rate of dealer acquisitions.
  • Main reasons some in the channel are resisting the future

Guest Speakers:

  • Patricia Ames, President & Analyst, BPO Media
  • Scott Cullen, Editor-in-Chief, The Cannata Report
  • CJ Cannata, Co-Owner/EVP and Publisher, The Cannata Report



Episode 10 - Marketing In The Age of Convergence: Interview with Darrell Amy of Convergo

In this upbeat and exciting interview, you’re going to learn a ton about the direction your marketing program needs to take as you get ready to launch and promote your new offerings to the marketplace.  Some highlights of what you’ll hear:

  • Two marketing pillars (and why you need to just choose one)
  • Passing the I.T. Smell Test: Why you need to put more meat behind your managed I.T. messaging and web presence.
  • The new buyer's journey and how you can track and monetize it.
  • How customer technology adoption is making Sales and Marketing teams more tightly bound together than ever before.
  • The dangers of NOT investing in marketing as Convergence becomes reality.

Guest Speakers:  

  • Darrell Amy, Chief Innovation Officer, Convergo



Episode 9 - How Document Management Can Help You Build a Perpetual Revenue Company: A Fireside Chat with John MacInnes & Sean Halliday

In this weeks episode of Convergence Radio, John MacInnes and Sean Halliday start off talking about document management and end up gleaning some of the best tips ever for building a perpetual revenue company!

Guest Speakers:  

  • John MacInnes, CEO, Print Audit
  • Sean Halliday, President, NeoStream / PlacePoint division



Episode 8 - When Worlds Collide: The Convergence of the Managed Services and Office Equipment Channels

In our latest episode of Convergence Radio, we bring together real stories, advice and insights from a prominent managed services provider AND a leading office equipment dealer who are living through channel convergence today.  Both of them have diversified to offer both managed services and managed print and their take on how they got to this point is incredible.  This is the first podcast where we interview a managed services provider with an office equipment dealer and it makes for some powerful insights.

Guest Speakers:  

  • Taylor Toce, President, Velo IT Group
  • Preston Woolfolk, Co-President, Documation
  • Greg VanDewalker, Senior VP of IT Channel, GreatAmerica Financial Services


Episode 7 - The Winners’ Guide To Assessments and Becoming The Office Equipment Dealer of Tomorrow

The Assessments of yesterday are nothing compared to the assessments of tomorrow. As the managed print services market matures sales reps and business owners are going to have to bring their A-game to win and grow. In this episode of Convergence Radio we meet up with Mike Lamothe at DOCassess and learn some surprising things about the assessments of tomorrow and how they will help dealers to rise above the pack as the office equipment channel matures.

Guest Speakers:  

  • Mike Lamothe, President, DOCassess



Episode 6 - Grow, Sell or Dwindle Away: The Top Trends of 2018 in the Office Equipment Channel

For today’s episode we will be chatting with an old industry friend, Norm McConkey.  We explore the biggest trends so far in 2018 that will influence whether office equipment dealers grow, sell, or dwindle away.

Guest Speakers:  

  • Norm McConkey, Creator, MPSToolbox



Episode 5 - International Intrigue: From Russia (...the UK, Latin America, South Africa & Australia) with Love

In this episode of Convergence Radio we have gathered experts from all 4 corners of the globe to get the real story about managed print from an international perspective.  We’ll explore the similarities, differences, and unique challenges of managed print markets the world over.  No passport required!

Guest Speakers:  

  • Manny Matamoros, Director, International Sales - Latin America, Clover Technologies Group
  • Paul Pedersen, Business Unit Manager - Managed Print & Document Solutions, Datacentrix
  • Paul Brady, BTAS Founder, Managing Director, Business Enabled Pty Ltd
  • Philip Madders, Director of Print Audit Inc. and PAE Business



Episode 4 - Guildy By Association: True tales from the CDA, BTA & MPSA

What do the Titanic, speaking Portuguese, surfing, type writers, yoga, social media, and Brad Pitt have to do with our industry associations?  You'll have to listen in to find out!  In this episode of Convergence Radio you'll learn some incredible things about our top industry associations and the people who run them.

Guest Speakers:  

  • Kevin DeYoung: President & CEO of Qualpath, Inc. and current Chair of the MPSA (Managed Print Services Association)
  • Dawn Abbuhl: President of Repeat Business Systems and President of the CDA (Copier Dealer Association)
  • Brent Hoskins: Executive Director of the BTA (Business Technology Association)



Episode 3 - Shattered Glass: Women of Influence in the Office Equipment Channel

In Episode 3 of Convergence Radio we’re going to hear from some of the powerful women leaders in our space that are making history.   We’ll get their views on how things are changing in the office equipment channel, if at all, inspirational stories about their own journeys to the top rungs of leadership as well as thoughts on what still needs to be done.

Guest Speakers:  

· Tawnya Stone: VP, Strategic Technology, Great America Leasing
· Sarah Custer: Director of Services and Solutions, Supplies Network
· Sarah Henderson: Director, MPS Solutions, Clover Imaging Group
· Petra Diener: CEO/Talent & Communications Specialist, 2acrossthesea
· Jennie Fisher: SVP/GM, Office Equipment Group, Great America Leasing
· Jenna Stramaglio: Chief Marketing Officer, MWA Intelligence
· Melissa D. Whitaker: CEO & Founder, Melissa Whitaker International


Episode 2 - Seat Based Billing for Managed Print: Fact or Fiction?

What is Seat Based Billing for Managed Print?  Could it be the answer we’ve been looking for to rejuvenate the office equipment channel?  Why is it better than Cost Per Page or is that statement even true?

Guest Speakers:  

· Barney Kister: SVP, Strategic Relationships, Supplies Network
· Luke Goldberg: Global EVP, Clover Imaging Group
· Tawnya Stone: VP, Strategic Technology, Great America Financial Services
· Brian Stevenson: President, FootPrint Managed Services & Director of Managed Services, TriMega Purchasing Association


Episode 1 - Spectre of Convergence

We've been hearing that the office equipment world and the IT Services world are converging, but is it really happening?  If it is, who's winning? Prominent members from both sides of the fence weigh in. 

Guest Speakers:  

· James Foxall: President & CEO, Tigerpaw Software
· Jeff Bendix: President, BENDIX Imaging, Inc.


Convergence Radio is also available for download on the iTunes store, Google Play Music and Podbean.  For more information about Print Audit, please get in touch with us!