What is a QBR? A common definition on the internet is: “A Quarterly Business Review is, as the name suggests, a meeting with your client on a quarterly basis where you discuss their business and how you can support them.”
Work moves fast these days. Not only has technology sped up how we work, but it’s enabled people to oversee approximately twice as much work (projects, people, issues and events) vs. only a few years ago. But not all work is created equal – there are different kinds of activities, and as such, different tools to meet various needs. With the incredible clutter of technology solutions available to make us more efficient, it’s important to understand what kind of work you’re doing before you load up on tools.
The GDPR (General Data Protection Regulation) went live in May of 2018 and it has the entire planet in a stir. Why? Because no matter where you live, if you do business with a company in the European Union and you’re not compliant, you could face massive fines and lawsuits if you breach one of its tenants.
One of my dreams (and one a lot of you might share) was to be a published author. Not blogs or articles, but published in a book. A book with a hard cover and pages and a forward by somebody who is a big deal. That dream, for me, came true last week. You should care less about that. Now, I’m not saying you shouldn’t care about the book. I am one of fifty-two contributing authors in this book and the stories within are highly personal and inspiring.
We’ve just compiled the 2017 User and Device Printer BI Dashboard and one thing's for sure: Print behaviors are changing in dramatic ways compared to any previous year that we’ve studied. This is the 3rd year we’ve run the numbers and some trends are becoming clear. In this blog we’ll explore those trends and share what some of the most telling differences are between the 2017, 2016 and 2015 data sets.
I’ve worked with a ton of dealers over the years helping them with their managed print programs. One of the cornerstones of any good managed print program is a good remote monitoring and management platform. Compared to other expenses in the business, remote monitoring is extremely inexpensive yet many dealers insist on only monitoring and paying for the devices they are managing. As soon as the assessment is over, they “clean” out the unmanaged devices and only continue to pay to monitor the devices under contract. Here are 5 reasons that decision could be costing you a lot of business:
Knowing how to use a technology’s features and ‘thinking digital collaboration’ are two entirely different things. Features can be taught quickly, but working with your teammates over a digital medium is a skill and mindset that takes time to develop.
For those that tune in faithfully to our program, you know that we’ve interviewed a ton of industry pundits, office equipment dealers, and other folks. They all have their own perspective on the changes facing the office equipment channel and the insights we’ve gained from them sharing has been invaluable to the future of all our businesses. But what if we got to interview somebody who works with dealers, pundits and OEMs on a daily basis? What if we got to speak to three of those people?! Powerful, right? Well we have power for you in this episode!
If you are a small to medium sized business you may be looking for ways to grow by developing a more effective marketing program. You also know that the world is changing and what might have been effective even 5 years ago might not do the trick today. That’s why we’ve written this blog! To help you shorten your cycles and to more effectively build a marketing strategy that won’t break the bank.
I confess! I love to organize things. I get a tremendous sense of accomplishment and calm when things are in their place, under control and easily found. I like to know where we’re going and how we’re getting there. Sure, a psychologist might have some concern over the thrill I get from organizing, but I’m willing to face the music – I simply love to put things in their places.