What is a QBR? A common definition on the internet is: “A Quarterly Business Review is, as the name suggests, a meeting with your client on a quarterly basis where you discuss their business and how you can support them.”
Murphy’s law: “What can go wrong will go wrong.” I’m sure we’ve all been subject to this adage. Today I had a Murphy day. What you are about to read is 100% true. None of the names have been changed to disguise anyone.
“Customer Success Manager.” Sounds like some sort of discount store greeter on steroids doesn’t it? Sometime earlier this decade, software companies decided to move toward Software as a Service (SaaS) where you paid a recurring set fee to access their software. Think of Spotify, Netflix and other subscription services that you pay for. As the SaaS trend moved to more complex applications and more business to business services, the Customer Success Manager (CSM) role was established.
Topics: assessment, business, business strategy, Business Tips, certification, insight, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, sales, sales cycle, selling, Service, strategy, success, Support, Technology, technology, tips