Print Management Insider Blog

Scott Robinson

Recent Posts

What’s New In Print Audit Infinite Device Management 3.22

Posted by Scott Robinson on May 29, 2018 10:59:41 AM

We are pleased to announce the release of Infinite Device Management 3.22 which features a variety of enhancements and improvements over the previous release. A full list of enhancements and fixes can be accessed through the online help in Infinite Device Management under Help → Latest Release Notes.

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Topics: managed print, Managed Print Services, print management, print tracking, infinite device management, release update

What’s New in Print Audit Infinite Device Management 3.20

Posted by Scott Robinson on Jan 22, 2018 2:12:11 PM

We are pleased to announce the release of Infinite Device Management 3.20 which features a variety of enhancements and improvements over the previous release.

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Topics: print audit, print management, print tracking, infinite device management, device monitoring, product release, release update

Infinite Device Management: Introducing SNMPv3

Posted by Scott Robinson on Jun 7, 2017 10:47:03 AM

With the release of Infinite Device Management 3.18 and ICE 1.30, Print Audit is pleased to announce the introduction of SNMPv3 for scanning print devices.  We encourage to check out our online tutorial on configuring SNMPv3 in IDM.

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Topics: print audit, print management, print tracking, infinite device management, IDM, device monitoring

What’s New In Print Audit Infinite Device Management 3.17

Posted by Scott Robinson on Mar 21, 2017 12:07:22 PM

We are pleased to announce the release of Infinite Device Management 3.17 which features a variety of enhancements and improvements over the previous release.

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Topics: managed print, Managed Print Services, print audit, print management, print tracking, infinite device management, IDM

What’s New In Print Audit Facilities Manager 3.15

Posted by Scott Robinson on Jun 15, 2016 1:08:51 PM

We are pleased to announce the release of Facilities Manager 3.15 with a variety of features and improvements.

Alerting/Reporting Response Emails

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Topics: managed print, Managed Print Services, meter reads, MPS, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, remote, remote monitoring, Service, Technology, technology

What’s New In Print Audit Facilities Manager 3.14

Posted by Scott Robinson on Apr 12, 2016 2:03:49 PM

Certificate Changes to the Facilities Manager Server

On Thursday April 7th, Print Audit upgraded their SSL certificates to use SHA-2 in keeping with industry best practices.

For computers with Windows Vista, Windows Server 2008 or better, you won’t notice any changes.  Support for SHA-2 based certificates is already built into these operating systems.

For older Windows operating systems running the ICE software or older browsers, please click here for further details about this change.

For additional information regarding SHA-2 compatible operating systems and web browsers, you can visit the following site:  https://www.digicert.com/sha-2-compatibility.htm.

New Features in Facilities Manager 3.14

With the release of Facilities Manager 3.14 on April 12th, we are pleased to announce the following enhancements:

Improved Customer and Site Management*

Users can search based on distributor and dealer with filters to narrow down the customer and site.

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Topics: facilities manager, FM, IT, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Printing, remote monitoring, Service, Support, Technology, technology, tips

What’s New in Print Audit Facilities Manager 3.13

Posted by Scott Robinson on Feb 24, 2016 1:21:55 PM

We are pleased to announce the release of Facilities Manager 3.13 which features a variety of enhancements and improvements over the previous release.

Device Management

Recent Devices – Clicking the chevron beside the DEVICE link will show a drop down list of up to ten recently viewed devices.

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Topics: IT, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Printing, Service, Support, Technology, technology

What’s New in Facilities Manager 3.12 and ICE 1.19.0

Posted by Scott Robinson on Nov 25, 2015 12:01:18 PM

We are pleased to announce the release of Facilities Manager 3.12 along with ICE 1.19.0 – featuring a variety of enhancements.   Among the enhancements included in these releases:

    • Tracking IP addresses from end customer sites is now optional.
    • Display of the ICE Configuration Type.
    • Tracking of Samsung Toner cartridge attributes.
    • Enhancements to the Device Inventory export.

Tracking IP addresses now optional

This option determines whether Facilities Manager will collect, store and report on the IP address for devices in a Site.  The option is enabled by default.  If the option is disabled, then IP addresses for print devices within the Site will no longer be collected by ICE or visible within Facilities Manager.  To omit collection of the IP address by the ICE software, ICE 1.19.0 or higher must be running at the end customer’s site.

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Topics: business, facilities manager, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Printing, Service, Support, Technology, technology

Getting the Most Out of Your Support Experience - Part I: How to Fix a Broken Fence

Posted by Scott Robinson on Aug 11, 2015 11:04:18 AM
fence1

The ‘Net is full of horror stories from both those providing support and those requiring support.  Sadly, both groups want exactly the same thing – to have an issue addressed as quickly, as painlessly and as thoroughly as possible.

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Topics: business, Customer Service, customer service, IT, print audit, Service, Support, technical, technical support, technology, tips

Learn about the New Device Inventory Report in Facilities Manager 3.9.0

Posted by Scott Robinson on Jul 23, 2015 9:40:10 AM

We are pleased to announce the release of Facilities Manager 3.9.0 — featuring a variety of enhancements, including a new Device Inventory report.  The Device Inventory report allows dealers to generate an XML file that provides device and customer/site details along with the latest scan data for meters and consumables.

Device Details – includes the following 12 fields:

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Topics: facilities manager, inventory, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Printing, reporting, Support, Technology, technology, tips, Toner

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