Print Management Insider Blog

Sean Halliday

Sean is President at NeoStream Technologies, a Print Audit company

Recent Posts

Moving the Digital Transformation Dial - Structured vs. Unstructured Work

Posted by Sean Halliday on Jul 25, 2018 9:36:26 AM

Work moves fast these days. Not only has technology sped up how we work, but it’s enabled people to oversee approximately twice as much work (projects, people, issues and events) vs. only a few years ago. But not all work is created equal – there are different kinds of activities, and as such, different tools to meet various needs. With the incredible clutter of technology solutions available to make us more efficient, it’s important to understand what kind of work you’re doing before you load up on tools.

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Topics: Business Tips, Workflow, Document Management, business growth, content management, digital transformation, process management, placepoint

Moving the Digital Transformation Dial – Digital Collaboration

Posted by Sean Halliday on Jun 19, 2018 1:34:28 PM

Knowing how to use a technology’s features and ‘thinking digital collaboration’ are two entirely different things. Features can be taught quickly, but working with your teammates over a digital medium is a skill and mindset that takes time to develop.

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Topics: Document Management, content management, content marketing, digital transformation, digital collaboration

Moving the Digital Transformation Dial – First Things First, Get Organized

Posted by Sean Halliday on May 30, 2018 8:45:23 AM

I confess! I love to organize things. I get a tremendous sense of accomplishment and calm when things are in their place, under control and easily found. I like to know where we’re going and how we’re getting there. Sure, a psychologist might have some concern over the thrill I get from organizing, but I’m willing to face the music – I simply love to put things in their places.

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Topics: Managed Print Services, Document Management, content management, managed services, digital transformation

Moving the Digital Transformation Dial: Introduction – This Is About as Hard as It Gets

Posted by Sean Halliday on May 9, 2018 10:16:30 AM

As far as working with office technology goes these days, for many, this is about as hard as it gets. Consider what the average office worker is currently facing…

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Topics: business strategy, Business Tips, Office Equipment Dealers, Document Management, business growth, content management, office equipment channel, managed services providers, digital transformation

Introducing: Where the Money Lives e-Guide

Posted by Sean Halliday on Mar 14, 2018 9:45:30 AM

In 1997 I started a Document Management company focusing on selling, implementing and supporting Documentum.  Through the years that business worked with Livelink, FileNet, Hummingbird and several others.  Ultimately we purchased a software company and continued advancing our own Document Management product.  We did some good work, for some really big companies North America wide.

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Topics: sales, selling, Document Manager, MPS, NeoStream, Document Management, content management, print industry

Where the Money Lives Series: Conclusion

Posted by Sean Halliday on Jan 9, 2018 8:00:00 AM

I love Document Management!  I get such satisfaction in helping people organize their documents, and in seeing them use information effectively to achieve their goals.  It seems almost unbelievable that the simple act of organizing documents is such a ‘game changer’ for many people and companies…but it is, and it matters!  And we have a lot of sharable expertise to provide our partners.

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Topics: 7 Deadly Sins, selling, sales tips, neostream, Document Management, content management, document security

Hardware: It Doesn’t Need to Be So Hard

Posted by Sean Halliday on Jan 2, 2018 8:00:00 AM

 

Where the Money Lives Series,  Part 8:  Hardware – It Doesn’t Need to Be So Hard

I’ll start this article with a guilty admission – throughout this whole series, I’ve worked hard to not speak about hardware.  The focus has been on service – Software as a Service, hosting services, support services, migration/populations services…and of course, professional (configuration) services.  Recognizing that many of you reading this actually sell hardware – MFP’s, scanners and other technology – I guess I’ve been messing with you a little bit.  But my intentions have been pure! I wanted you to think beyond the ‘box’.

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Topics: 7 Deadly Sins, Managed Print Services, print management, seat based billing, selling, sales tips, Document Management, content management, hardware

Fill ‘er Up!: Moving Content into a Document Management Solution

Posted by Sean Halliday on Nov 29, 2017 8:00:00 AM

Where the Money Lives Series,  Part 7:  Fill ‘er Up! – Moving Content into a Document Management Solution

One of the most frequent objections you’ll hear from a prospective Document Management System client is “we have so much paper and our shared drives are such a mess…we’ll never get there.”  Don’t accept that – it’s quitter talk, and certainly acceptance of that company’s ultimate failure.  Document messes don’t clean themselves up, they get worse EVERY YEAR.  The time to act is always sooner rather than later.  The good news is there are ways to help even the most ‘messy’ of companies, and a good Document Management company will be able to light the way.

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Topics: 7 Deadly Sins, Managed Print Services, Printing, Document Management, content management, file storage, scanning

Going Above and Beyond: Exceptional Hosting Value Isn’t About Blinking Lights

Posted by Sean Halliday on Nov 14, 2017 8:00:00 AM

Where the Money Lives Series,  Part 6: Going Above and Beyond – Exceptional Hosting Value Isn’t About Blinking Lights

As we explore opportunities for companies to make money offering Document Management solutions to their clients, we reference our first article in the series that spoke to Software as a Service subscription revenue.  SaaS is usually more than just charging a monthly fee for the software licenses – it’s hosting the whole environment and alleviating the client’s need to worry about anything technical.  Regardless of the level of SaaS you’re pursuing, every client of a Document Management solution needs a place to run the software.  The technical environment can either live within the company (referred to as ‘On Premises’), a Public Cloud Service (such as Microsoft or Amazon) or a Private Cloud Service (such as one you might operate for your clients).

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Topics: 7 Deadly Sins, security, Document Management, content management, document security, backup recovery

Creatively Approaching Support & Maintenance Services

Posted by Sean Halliday on Nov 1, 2017 8:00:00 AM

Where the Money Lives Series,  Part 5: Creatively Approaching Support & Maintenance Services

In the previous article, Helping People Change Their Work Habits, we spoke about Change Management and generally helping people progress their corporate documentation work behaviors to a new way.  This article picks up on that theme with opportunities to create support and maintenance programs that really make a difference for your clients.

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Topics: 7 Deadly Sins, Service, technical support, neostream, Document Management, content management, Change Management

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