Print Management Insider Blog

Printer Reliability and the True Cost To Your Managed Print Offering

Posted by West McDonald on Sep 18, 2018 11:34:52 AM

One thing we know for certain: Margins for managed print, especially programs that employ Cost Per Page billing, are under attack. We could just increase the Cost Per Page price, right? Yeah…

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Topics: Cost Per Page, managed print, Office Equipment Dealers, print management, printers, Printing, print audit insight, office equipment, printing statistics, office equipment channel

We are Living in a Technology World and I am a Technology

Posted by Jay Sapirman on Sep 5, 2018 2:26:10 PM

We are living in a technology world and I am a technology…. Boy…. (sorry Madonna, but when the words fit wear them).

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Topics: Business Tips, Office Equipment Dealers, sales, selling, sales tips, office equipment, office equipment channel

You Down With SBB - (Yeah You Know Me) - But Do You Really?

Posted by Tawnya Stone on Aug 29, 2018 9:28:58 AM

When thinking about Seat Based Billing, you probably fit into one of three buckets:

1. Someone who doesn’t know much about it and has questions
2. Someone who has heard a little bit about it but still has questions, or
3. Someone who has had extensive conversations about it but still has questions

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Topics: Cost Per Page, managed print, Managed Print Services, print management, SBB, seat based billing, SBB Road Show

XaaS (Everything As A Service) and the Office Equipment Dealer: 4 Reasons You Don’t Want To Get Left Behind

Posted by West McDonald on Aug 21, 2018 12:01:43 PM

One thing I have absolutely loved about being in the Office Equipment Channel for the last 15 years or so is just how innovative the people in this channel can be.  When I started out in this channel, MPS (Managed Print Services) was just being born. Today, around 30% of every page printed is under an MPS contract. When our channel wants to change the way people do business nothing can get in our way.

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Topics: managed print, Managed Print Services, Office Equipment Dealers, SBB, seat based billing, selling, sales tips, SBB Road Show, office equipment channel, XaaS

The Ugly Truth About Value

Posted by West McDonald on Aug 14, 2018 2:13:25 PM

As we move through our sales careers there is usually a strong correlation between the complexity of a sales cycle and our earnings. We might start out as an inside sales representative responding to requests. We may then progress to outside sales with a limited subset of products to sell. If we’re good, we’ll probably end up as a National accounts manager selling more bundled solution offerings. The ugly truth, however, is that like all ascensions, not everybody will make the cut and most people will burn out before they really start enjoying the fruits of a senior sales role.

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Topics: Office Equipment Dealers, sales, sales cycle, selling, value, sales tips, office equipment, office equipment channel, value proposition, sales value

Kill the Quarterly Business Review

Posted by Paul Giorgi on Jul 31, 2018 10:18:23 AM

What is a QBR? A common definition on the internet is:  “A Quarterly Business Review is, as the name suggests, a meeting with your client on a quarterly basis where you discuss their business and how you can support them.”

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Topics: business strategy, Business Tips, premier members, business growth, business success, business review, QBR

Moving the Digital Transformation Dial - Structured vs. Unstructured Work

Posted by Sean Halliday on Jul 25, 2018 9:36:26 AM

Work moves fast these days. Not only has technology sped up how we work, but it’s enabled people to oversee approximately twice as much work (projects, people, issues and events) vs. only a few years ago. But not all work is created equal – there are different kinds of activities, and as such, different tools to meet various needs. With the incredible clutter of technology solutions available to make us more efficient, it’s important to understand what kind of work you’re doing before you load up on tools.

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Topics: Business Tips, Workflow, Document Management, business growth, content management, digital transformation, process management, placepoint

Convergence Radio Episode 12: The GDPR is Live, Are You Ready?

Posted by West McDonald on Jul 24, 2018 9:59:22 AM

The GDPR (General Data Protection Regulation) went live in May of 2018 and it has the entire planet in a stir.  Why? Because no matter where you live, if you do business with a company in the European Union and you’re not compliant, you could face massive fines and lawsuits if you breach one of its tenants.

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Topics: business strategy, Business Tips, Office Equipment Dealers, convergence, convergence radio, business growth, office equipment channel, GDPR, General Data Protection Regulation

I’m Now A Published Author And You Should Care Less

Posted by West McDonald on Jul 16, 2018 9:54:59 AM

One of my dreams (and one a lot of you might share) was to be a published author.  Not blogs or articles, but published in a book. A book with a hard cover and pages and a forward by somebody who is a big deal.  That dream, for me, came true last week. You should care less about that. Now, I’m not saying you shouldn’t care about the book.  I am one of fifty-two contributing authors in this book and the stories within are highly personal and inspiring.

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Topics: Business Tips, Growth, print audit, business growth, something good, standing o, something new, mentorship, launch

2015, 2016, & 2017 User and Device Printing Statistics

Posted by West McDonald on Jul 10, 2018 10:39:18 AM

We’ve just compiled the 2017 User and Device Printer BI Dashboard and one thing's for sure: Print behaviors are changing in dramatic ways compared to any previous year that we’ve studied.  This is the 3rd year we’ve run the numbers and some trends are becoming clear. In this blog we’ll explore those trends and share what some of the most telling differences are between the 2017, 2016 and 2015 data sets.

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Topics: statistics, infinite device management, device monitoring, business intelligence, printing statistics, print industry, bi dashboard

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