Print Management Insider Blog

Sin No More: Introducing The 7 Deadly Sins of Managed Services Providers

Posted by West McDonald on Apr 17, 2018 2:27:47 PM

Print Audit’s series of “7 Deadly Sins” e-Guides are among the most downloaded of all the content we produce, and considering the quality and volume of helpful industry information we create in our mission to save the office equipment industry, that is saying something.  If you are an OED (Office Equipment Dealer) you have likely already downloaded The 7 Deadly Sins of Office Equipment Dealers or The 7 Deadly Sins of Document Management.  If you are a MSP (Managed Services Provider) looking to expand your offering and differentiate yourself from an ocean of “me too,” you should read them as well.  They are as relevant today as when they were written and filled with poignant insights and expert opinions.

Read More

Topics: 7 Deadly Sins, managed services, managed services providers, office equipment channel, print industry, Managed Print Services, managed print

Where the Money Lives Series: Conclusion

Posted by Sean Halliday on Jan 9, 2018 8:00:00 AM

I love Document Management!  I get such satisfaction in helping people organize their documents, and in seeing them use information effectively to achieve their goals.  It seems almost unbelievable that the simple act of organizing documents is such a ‘game changer’ for many people and companies…but it is, and it matters!  And we have a lot of sharable expertise to provide our partners.

Read More

Topics: 7 Deadly Sins, Document Management, content management, neostream, selling, sales tips, document security

Hardware: It Doesn’t Need to Be So Hard

Posted by Sean Halliday on Jan 2, 2018 8:00:00 AM

 

Where the Money Lives Series,  Part 8:  Hardware – It Doesn’t Need to Be So Hard

I’ll start this article with a guilty admission – throughout this whole series, I’ve worked hard to not speak about hardware.  The focus has been on service – Software as a Service, hosting services, support services, migration/populations services…and of course, professional (configuration) services.  Recognizing that many of you reading this actually sell hardware – MFP’s, scanners and other technology – I guess I’ve been messing with you a little bit.  But my intentions have been pure! I wanted you to think beyond the ‘box’.

Read More

Topics: 7 Deadly Sins, Document Management, content management, print management, Managed Print Services, hardware, selling, sales tips, seat based billing

Fill ‘er Up!: Moving Content into a Document Management Solution

Posted by Sean Halliday on Nov 29, 2017 8:00:00 AM

Where the Money Lives Series,  Part 7:  Fill ‘er Up! – Moving Content into a Document Management Solution

One of the most frequent objections you’ll hear from a prospective Document Management System client is “we have so much paper and our shared drives are such a mess…we’ll never get there.”  Don’t accept that – it’s quitter talk, and certainly acceptance of that company’s ultimate failure.  Document messes don’t clean themselves up, they get worse EVERY YEAR.  The time to act is always sooner rather than later.  The good news is there are ways to help even the most ‘messy’ of companies, and a good Document Management company will be able to light the way.

Read More

Topics: 7 Deadly Sins, Managed Print Services, content management, Document Management, file storage, Printing, scanning

Going Above and Beyond: Exceptional Hosting Value Isn’t About Blinking Lights

Posted by Sean Halliday on Nov 14, 2017 8:00:00 AM

Where the Money Lives Series,  Part 6: Going Above and Beyond – Exceptional Hosting Value Isn’t About Blinking Lights

As we explore opportunities for companies to make money offering Document Management solutions to their clients, we reference our first article in the series that spoke to Software as a Service subscription revenue.  SaaS is usually more than just charging a monthly fee for the software licenses – it’s hosting the whole environment and alleviating the client’s need to worry about anything technical.  Regardless of the level of SaaS you’re pursuing, every client of a Document Management solution needs a place to run the software.  The technical environment can either live within the company (referred to as ‘On Premises’), a Public Cloud Service (such as Microsoft or Amazon) or a Private Cloud Service (such as one you might operate for your clients).

Read More

Topics: 7 Deadly Sins, Document Management, content management, security, document security, backup recovery

Creatively Approaching Support & Maintenance Services

Posted by Sean Halliday on Nov 1, 2017 8:00:00 AM

Where the Money Lives Series,  Part 5: Creatively Approaching Support & Maintenance Services

In the previous article, Helping People Change Their Work Habits, we spoke about Change Management and generally helping people progress their corporate documentation work behaviors to a new way.  This article picks up on that theme with opportunities to create support and maintenance programs that really make a difference for your clients.

Read More

Topics: 7 Deadly Sins, Document Management, content management, neostream, Change Management, technical support, Service

Helping People Change Their Work Habits

Posted by Sean Halliday on Oct 24, 2017 8:00:00 AM

Where the Money Lives Series,  Part 4: Helping People Change Their Work Habits

Implementing a Document Management solution is a technical and information architecture practice, but even more than that, it’s a Change Management activity.  If you think about it, we’ve all figured out ways to manage our documents over our professional careers.  Sure, no one else can find our content, and the wrong version is usually accessed, but we all have ‘a way of doing things.  While virtually every office worker on the planet will agree that a Document Management system will make work easier, many of those same people will be slow to start working with one…why?  The answer is simple, change is hard for people.

Read More

Topics: 7 Deadly Sins, Managed Print Services, sales tips, selling, Document Management, content management, Change Management

Phase ‘Next’ Professional Services

Posted by Sean Halliday on Oct 17, 2017 8:00:00 AM

Where the Money Lives Series,  Part 3:  Phase ‘Next’ Professional Services

In the previous ‘Where the Money Lives Article – Phase 1 Professional Services’, we focused on the basic premise that the start of any Document Management engagement needs to be fast, tight in scope and predictable for the client.  Money is made through clear and well defined packaged services, whereby the client understands what they are getting, and the delivery team is well equipped to implement the base solution without technical obstacles.

Read More

Topics: 7 Deadly Sins, Document Management, content management, business intelligence, professional services

The 7 Deadly Sins of Document Management

Posted by Sean Halliday on Oct 3, 2017 8:00:00 AM

More than ever in the history of mankind, organizations are looking to modernize their business practices as they aspire for greatness at the altar of digital transformation. Sadly, the paper based workflows of the past are holding them back and they are praying for somebody to come to their rescue. Fortunately for them, salvation is at hand with the help of a great Document Management system!

Read More

Topics: 7 Deadly Sins, Document Management, content management, neostream

The Avengettes Comic Has Arrived Just In Time to Save the Day!

Posted by West McDonald on Feb 1, 2017 10:50:42 AM

When Print Audit released our first comic "The 7 Deadly Sinners vs. An Industry In Change” we had no idea just how popular it would become.  The comic explored the monumental changes going on in our industry along with some great advice on how to use them to your advantage.  The Sinners might have introduced the issues, but who will continue their fight?  Who will carry the torch and fight for you in this new era?

Read More

Topics: print audit, avengettes, 7 Deadly Sins, print management, print tracking, managed print, Managed Print Services

Add comment