Print Management Insider Blog

Why Some Car Mechanics Know More About MPS Than Some MPS Providers Do

Posted by Paul Giorgi on Feb 9, 2016 11:14:33 AM
Car mechanic with laptop checking enineNot many people know this about me but I’m a bit of a certified car nut.  Since I was 15 I have owned 100’s of cars, everything from Jaguars to Chevy’s to Volkswagen’s.  Through my myriad of cars I have become rather handy in repairing cars.  I have acquired many tools that not only help me repair cars but also diagnose issues.   My favorite diagnostic tool is the OBD (On Board Diagnostic) reader.  It makes it so much easier to diagnose and address issues!
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Topics: assessment, business, business strategy, Business Tips, certification, insight, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, sales, sales cycle, selling, Service, strategy, success, Support, Technology, technology, tips

Want Decision Maker Access? Getting to the C-Suite and Keeping Their Attention

Posted by West McDonald on Jan 19, 2016 1:52:21 PM
Is there anything more frustrating than moving through a 6 month solution sales-cycle only to discover your contact isn’t the one who signs the contract?  Especially when they told you they were the decision maker?  And then you either lose the deal or it falls into limbo?
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Topics: assessment, business, business strategy, Business Tips, C-Suite, managed print, Managed Print Services, MPS, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, sales, selling, Service, strategy, success, technology, tips

5 Steps to Becoming an MPS Superstar – Step 2: Discovery/Investigation

Posted by Laurie McLevish on Nov 12, 2015 11:23:25 AM
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Welcome back to my 5 step series on becoming an MPS Superstar! In Step 1, we looked deeper into the initial step of prospecting. 
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Topics: assessment, assessor, business, business strategy, Business Tips, insight, managed print, Managed Print Services, MPS, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, Revenue, sales, sales cycle, selling, Service, strategy, success, tips

The Managed Print Providers' Guide to an Industry in Change

Posted by West McDonald on Oct 5, 2015 11:54:48 AM
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Print Audit is proud to bring you “The Managed Print Providers’ Guide to an Industry in Change.”  The eGuide is interactive so we encourage you to make the most of it!  There is a quick jump guide which will allow you to search individual topics and a “Your Voice Matters” button to allow you to add your voice on a given topic.
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Topics: 7 Deadly Sins, assessment, business, business strategy, Business Tips, Cost Per Page, Customer Service, IT, managed print, Managed Print Services, marketing, MPS, OEM, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, printing trends, Revenue, sales, sales cycle, selling, Service, Social Media, strategy, success, Support, Technology, technology, tips, Top 100 Summit

Introducing MPSCertified.com: Taking The Mystery Out of Auto Toner Fulfillment

Posted by West McDonald on May 20, 2015 8:45:33 AM
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I’ve been in the MPS arena for over 13 years.  One of the things that has always perplexed me is how difficult it has been for dealers to deliver on their promise of auto toner fulfillment.  What is most shocking is that somebody hasn’t picked up the reigns to take the mystery out of it and make it easy for dealers and their customers alike…until now, that is!  Print Audit is excited to introduce you to the world’s first centralized repository of MPS compliant devices: MPSCertified.com

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Topics: assessment, business, business strategy, managed print, Managed Print Services, MPS, OEM, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Revenue, sales, selling, Service, strategy, success

5 Steps to Becoming an MPS/MS Superstar – Step 1: Prospecting

Posted by Laurie Weed on Jan 15, 2015 11:51:26 AM
BusinessExcercise
Referring to my blog on October 30, 2014, “5 Steps to Becoming an MPS Superstar” I shared the five steps in a selling cycle that we all use to sell almost any product or service.  The names of the sales steps could be changed but the activity remains the same. 

What

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Topics: assessment, business, business strategy, Business Tips, cold calling, managed print, Managed Print Services, marketing, MPS, office, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, sales, sales cycle, selling, Social, strategy, success, tips

Print Audit MPS Certification Report: Making Just In Time Toner Fulfillment Easier To Deliver

Posted by West McDonald on Nov 18, 2014 12:10:06 PM
Alarm clock and hand isolated on white
By West McDonald, Vice President of Business Development, Print Audit 

My particular area of expertise over the last 10 years has been helping Office Equipment and MPS providers to do a better job with their programs.  One of the most contentious issues I continue to run into is how hard it is to effectively implement an auto toner fulfillment program, also known as Just In Time (JIT).  For better or for worse, saving customers the hassle of manually ordering toner every time a machine runs out is one of the promises we make with Managed Print. 

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Topics: assessment, business, business strategy, managed print, Managed Print Services, MPS, OEM, office, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Report, sales, selling, strategy, Supplies, tips, Toner

Double Your Close Rates

Posted by Print Audit on Sep 19, 2014 9:58:08 AM

 

By Lou Slawetsky, CEO, Industry Analysts, Inc.

So, why does the sales process always seem to come down to price?  No matter how low you go, no matter how fine you cut your margin there will always be a competitor who is willing to steal the deal with an even lower price or narrower margin.  If not now, then surely when the customer is ready to buy again.  Live by price, die by that same sword.

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Topics: assessment, business, Business Tips, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, sales, strategy, success, tips

3 Shocking Truths Of How Customers Are Printing

Posted by West McDonald on Jul 16, 2014 9:46:55 AM
 
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One of my favourite guys to talk with at Print Audit is Paul Giorgi, one of our Customer Success Managers.  If you are a Premier member you already know Paul very well.  He works with our Premier members to assist them in their MPS sales efforts using the rich cache of Print Audit toolsets, including Print Audit 6.

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Topics: assessment, managed print, Managed Print Services, MPS, print audit, print management, print tracking, printers, printing trends

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