Print Management Insider Blog

Year End Planning: The Role of Reflection and Rocking the Future

Posted by West McDonald on Nov 27, 2018 1:15:32 PM

As I write this blog I’m doing some prep work for Print Audit’s annual Strategic Planning week. Soon, I’ll be with fellow executives at Print Audit, and we’ll be locked up in a room together for 2 days as we reflect on the year that was and plan for the year ahead.  Next to spending Christmas with my family, it’s one of my favorite things about December.

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Topics: strategic planning, strategy, business growth, business planning, Business Tips, business strategy, workplace culture, culture, employee satisfaction, net promoter

Kill the Quarterly Business Review

Posted by Paul Giorgi on Jul 31, 2018 10:18:23 AM

What is a QBR? A common definition on the internet is:  “A Quarterly Business Review is, as the name suggests, a meeting with your client on a quarterly basis where you discuss their business and how you can support them.”

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Topics: business review, business success, Business Tips, business growth, business strategy, QBR, premier members

Convergence Radio Episode 12: The GDPR is Live, Are You Ready?

Posted by West McDonald on Jul 24, 2018 9:59:22 AM

The GDPR (General Data Protection Regulation) went live in May of 2018 and it has the entire planet in a stir.  Why? Because no matter where you live, if you do business with a company in the European Union and you’re not compliant, you could face massive fines and lawsuits if you breach one of its tenants.

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Topics: convergence radio, convergence, GDPR, General Data Protection Regulation, business growth, Business Tips, business strategy, office equipment channel, Office Equipment Dealers

Moving the Digital Transformation Dial: Introduction – This Is About as Hard as It Gets

Posted by Sean Halliday on May 9, 2018 10:16:30 AM

As far as working with office technology goes these days, for many, this is about as hard as it gets. Consider what the average office worker is currently facing…

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Topics: Document Management, content management, managed services providers, digital transformation, Office Equipment Dealers, office equipment channel, business growth, Business Tips, business strategy

How Document Management Can Help You Build A Perpetual Revenue Company: Fireside Chat with John MacInnes & Sean Halliday

Posted by West McDonald on Apr 24, 2018 10:42:59 AM
John MacInnes, Print Audit Sean Halliday, NeoStream / PlacePoint
   

Have you ever noticed how some of the greatest discoveries in history were made while trying to do something else? Percy Spencer was experimenting with microwaves for radar arrays when he switched gears and came up with the microwave oven.  Wilson Greatbatch came up with the Pacemaker by accidentally choosing the wrong resistor. And a dog invented Velcro when his owner, George de Mestral, noticed burs sticking to his fur. Sometimes what you think your doing doesn’t quite show where you’re going to go.

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Topics: managed services providers, managed services, office equipment channel, print industry, acquisition, Document Management, content management, sales tips, selling, Revenue, business strategy

Creating Your Own Happy Meal: What McDonald’s Can Teach Us All About Great Customer Service

Posted by Lynn Strocen on Dec 6, 2017 11:28:47 AM

I was running errands a few days ago and stopped at McDonald’s for lunch. I was greeted by a very friendly young lady as I entered the restaurant. I ordered my food at one of the new self-order stations and then waited. While I was waiting for my food, I noticed a very positive vibe among the McDonald’s crew. There was laughter and light hearted chatting, they were clearly enjoying their work day. The manager, who was also laughing and chatting, noticed me and told me that I could have a seat and they would bring my food to the table. I declined her offer and told her I didn’t mind waiting at the counter. I was actually thinking to myself that I didn’t want to sit down because I was enjoying watching this very engaged team led by, what I was assuming, was a great manager. My assumption about the manager was confirmed a few minutes later when I overheard one of the McDonald's crew tell a customer, “She’s a great boss!”

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Topics: print audit, culture, workplace culture, Human Resources, Customer Service, customer service, communication, Business Tips, business strategy, Support

Year-End SOS! The Stressiest Time of The Year Is Here (or is it?)

Posted by West McDonald on Nov 28, 2017 11:12:36 AM

If you’re in sales or if you’re a business owner then you know that year-end is a time of year for mixed feelings.  On one hand you are excited to spend well earned time relaxing with family and friends.  On the other hand you have a boat load of deals yet to close and the stress levels are off the charts!  One minute you are feeling excited for the holidays and the next you are dripping with sweat wondering how on earth you’re going to close out the sales-year on a high note.  What’s a sales rep or business owner to do?

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Topics: print audit, selling, stress, stress management, sales, sales tips, seat based billing, SBB, business strategy, strategic planning

No Mere Child’s Play: Toys “R” Us Chapter 11 and What We Can Learn From It

Posted by West McDonald on Oct 10, 2017 1:31:02 PM

If you’ve been following the news you may have discovered, like I did, that Toys “R” Us has filed for Chapter 11 bankruptcy protection.  The company employs over 65,000 employees around the world and operates over 1,000 brick and mortar store locations as well as being a giant online retailer.  Somehow they’ve accumulated over $5 billion dollars in long-term debt and find themselves having to restructure or die.  Child’s play this is not.

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Topics: selling, sales, business, business growth, business model, business strategy, new business, Business Tips, SAAS, toys r us

3 Sales Traps and How To Avoid Them

Posted by West McDonald on Sep 12, 2017 12:51:36 PM

Some of you reading this have probably been in sales longer than I’ve been alive.  If that’s the case, some of you are really, really old! ;)  Some of you reading this could be new to a career in selling and looking for ways to increase your wins.  Either way, you are lucky enough to be in one of the most incredible careers you could have hoped for.  No 2 days will be the same, the money can be phenomenal, and you’re an entrepreneur to the core.  Fact is, most people are in sales and they don’t even know it.  The difference is we do and we take it seriously and intend to become top sales professionals.

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Topics: sales, selling, sales tips, sales cycle, Business Tips, business strategy, print audit, print tracking, Managed Print Services

The One That Didn’t Get Away: 6 Fishing Secrets To Energize Your Business

Posted by West McDonald on Sep 6, 2017 12:32:11 PM

As I write this morning I can hear the waves crashing in on the shore just outside of my window. The winds have kicked up and the water is looking quite lively.  I’m a little bummed out this morning as all my guests have gone back to their respective homes and the house is a little quiet.  I’m sure a lot of you reading this have the same feeling as the kids go back to school and summer vacations have run their course for the season.

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Topics: print audit, print management, print tracking, Managed Print Services, managed print, Business Tips, business, business growth, business strategy

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