Print Management Insider Blog

Creating Your Own Happy Meal: What McDonald’s Can Teach Us All About Great Customer Service

Posted by Lynn Strocen on Dec 6, 2017 11:28:47 AM

I was running errands a few days ago and stopped at McDonald’s for lunch. I was greeted by a very friendly young lady as I entered the restaurant. I ordered my food at one of the new self-order stations and then waited. While I was waiting for my food, I noticed a very positive vibe among the McDonald’s crew. There was laughter and light hearted chatting, they were clearly enjoying their work day. The manager, who was also laughing and chatting, noticed me and told me that I could have a seat and they would bring my food to the table. I declined her offer and told her I didn’t mind waiting at the counter. I was actually thinking to myself that I didn’t want to sit down because I was enjoying watching this very engaged team led by, what I was assuming, was a great manager. My assumption about the manager was confirmed a few minutes later when I overheard one of the McDonald's crew tell a customer, “She’s a great boss!”

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Topics: business strategy, Business Tips, Customer Service, customer service, Human Resources, print audit, Support, culture, workplace culture, communication

To Speak or Not to Speak? That is a Good Question

Posted by Laurie McLevish on Nov 21, 2017 12:47:15 PM

In this day and age of electronic communication, social media, IM, text, email, etc., it has become too easy to forget the value of (or avoid) face to face or even voice to voice communication. Are we denying ourselves the benefits of real connections, negatively impacting our relationships both professionally and personally?

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Topics: Business Tips, sales, strategy, sales tips, communication, online meetings, meetings, electronic communication

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