Print Management Insider Blog

Going Above and Beyond: Exceptional Hosting Value Isn’t About Blinking Lights

Posted by Sean Halliday on Nov 14, 2017 8:00:00 AM

Where the Money Lives Series,  Part 6: Going Above and Beyond – Exceptional Hosting Value Isn’t About Blinking Lights

As we explore opportunities for companies to make money offering Document Management solutions to their clients, we reference our first article in the series that spoke to Software as a Service subscription revenue.  SaaS is usually more than just charging a monthly fee for the software licenses – it’s hosting the whole environment and alleviating the client’s need to worry about anything technical.  Regardless of the level of SaaS you’re pursuing, every client of a Document Management solution needs a place to run the software.  The technical environment can either live within the company (referred to as ‘On Premises’), a Public Cloud Service (such as Microsoft or Amazon) or a Private Cloud Service (such as one you might operate for your clients).

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Topics: 7 Deadly Sins, security, Document Management, content management, document security, backup recovery

Creatively Approaching Support & Maintenance Services

Posted by Sean Halliday on Nov 1, 2017 8:00:00 AM

Where the Money Lives Series,  Part 5: Creatively Approaching Support & Maintenance Services

In the previous article, Helping People Change Their Work Habits, we spoke about Change Management and generally helping people progress their corporate documentation work behaviors to a new way.  This article picks up on that theme with opportunities to create support and maintenance programs that really make a difference for your clients.

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Topics: 7 Deadly Sins, Service, technical support, neostream, Document Management, content management, Change Management

Helping People Change Their Work Habits

Posted by Sean Halliday on Oct 24, 2017 8:00:00 AM

Where the Money Lives Series,  Part 4: Helping People Change Their Work Habits

Implementing a Document Management solution is a technical and information architecture practice, but even more than that, it’s a Change Management activity.  If you think about it, we’ve all figured out ways to manage our documents over our professional careers.  Sure, no one else can find our content, and the wrong version is usually accessed, but we all have ‘a way of doing things.  While virtually every office worker on the planet will agree that a Document Management system will make work easier, many of those same people will be slow to start working with one…why?  The answer is simple, change is hard for people.

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Topics: 7 Deadly Sins, Managed Print Services, selling, sales tips, Document Management, content management, Change Management

Phase ‘Next’ Professional Services

Posted by Sean Halliday on Oct 17, 2017 8:00:00 AM

Where the Money Lives Series,  Part 3:  Phase ‘Next’ Professional Services

In the previous ‘Where the Money Lives Article – Phase 1 Professional Services’, we focused on the basic premise that the start of any Document Management engagement needs to be fast, tight in scope and predictable for the client.  Money is made through clear and well defined packaged services, whereby the client understands what they are getting, and the delivery team is well equipped to implement the base solution without technical obstacles.

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Topics: 7 Deadly Sins, Document Management, content management, professional services, business intelligence

The 7 Deadly Sins of Document Management

Posted by Sean Halliday on Oct 3, 2017 8:00:00 AM

More than ever in the history of mankind, organizations are looking to modernize their business practices as they aspire for greatness at the altar of digital transformation. Sadly, the paper based workflows of the past are holding them back and they are praying for somebody to come to their rescue. Fortunately for them, salvation is at hand with the help of a great Document Management system!

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Topics: 7 Deadly Sins, neostream, Document Management, content management

Winning Tips For Getting Phase 1 Professional Services Right The First Time

Posted by Sean Halliday on Sep 28, 2017 8:00:00 AM

Where the Money Lives Series,  Part 2:   Winning Tips For Getting Phase 1 Professional Services Right The First Time

Document Management systems don’t yet offer the ‘one-click install’ feature like apps in an App Store do – unfortunately!  Wouldn’t it be great if you simply needed to enter your company name, click “install” and out pops an enterprise Document Management system?!?  Maybe someday, but not today.

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Topics: Business Tips, selling, sales tips, neostream, Document Management, content management

Why You Need To Think About SaaS

Posted by Sean Halliday on Sep 22, 2017 8:00:00 AM

Where the Money Lives Series, Part 1:  Why You Need To Think About SaaS

The world of software is changing dramatically these days.  The ‘Software as a Service’ model is not only disrupting how end-user companies buy software, it’s changing the way traditional software companies run their businesses.  From the manufacturers to the resellers and implementers, companies along the value-chain are redefining their business models to adapt to the buying preferences of their client base.  Subscription based revenue is a great opportunity, and one that can stabilize your business for years to come.

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Topics: Managed Print Services, print management, neostream, Document Management, content management

Where the Money Lives: Series Introduction

Posted by Sean Halliday on Sep 21, 2017 8:00:00 AM

Running a Document Management Division within an Office Equipment Dealership, VAR and Managed Service Company

When I was a kid, I used to go out Halloweening with my friends for hours – we’d literally fill our pillow cases with   so much candy that our backs would ache by the time we returned home…then the real fun started! After my  Mom did her ‘safety check’ (which included a heavy tithe for the service), the candy was mine all mine. And so I  did what any anally-retentive, over-organized kid would do – I  organized it. Oh did I find comfort and joy in organizing all that candy! Neat stacks of Kit-Kats, Aero bars, a sucker section and even a tidy little area for the ‘unclassified’ randoms. My happy place – a fully organized candy drawer.

 

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Topics: Managed Print Services, neostream, SharePoint, Document Management, content management

Document Management Chaos? 3 Simple Buckets To Bring Order and Clarity

Posted by Sean Halliday on Feb 8, 2017 8:00:00 AM

Picking up on our pledge to make Document Management more simple, I’d like to focus on a fairly basic concept of organizing…creating groups of ‘like materials’. When organizing documents within an organization, we can begin by simply categorizing information into 3 buckets: 

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Topics: neostream, SharePoint, Document Management, content management

4 Reasons Document Management Doesn’t Have To Be Difficult Anymore

Posted by Sean Halliday on Jan 25, 2017 8:00:00 AM

Document management is not nearly as scary as it sounds, I promise.  In fact, with the right tools and partner, it’s actually considered ‘low hanging fruit’ for many companies now.  

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Topics: neostream, Document Management, content management

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