Print Management Insider Blog

Tired of Murphy Pushing His Law Down Your Throat? Do This Instead. 

Posted by Sean Hunter on Jan 17, 2018 9:35:24 AM

During the course of investigating a customer’s software issue, I’m sure I overheard someone invoke Murphy, it may even have been me…We’re all well aware of Murphy’s Law, which over time has been distilled down to “Anything that can go wrong, will go wrong.”  Judging by the ebb and flow of sites dedicated to corollaries of Murphy’s law, as they apply to computers or computing, it would seem that there is a definite connection in our gestalt between Murphy’s law and computers.

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Topics: Business Tips, customer service, Managed Print Services, print audit, print management, Support, technical support, murphys law

Creating Your Own Happy Meal: What McDonald’s Can Teach Us All About Great Customer Service

Posted by Lynn Strocen on Dec 6, 2017 11:28:47 AM

I was running errands a few days ago and stopped at McDonald’s for lunch. I was greeted by a very friendly young lady as I entered the restaurant. I ordered my food at one of the new self-order stations and then waited. While I was waiting for my food, I noticed a very positive vibe among the McDonald’s crew. There was laughter and light hearted chatting, they were clearly enjoying their work day. The manager, who was also laughing and chatting, noticed me and told me that I could have a seat and they would bring my food to the table. I declined her offer and told her I didn’t mind waiting at the counter. I was actually thinking to myself that I didn’t want to sit down because I was enjoying watching this very engaged team led by, what I was assuming, was a great manager. My assumption about the manager was confirmed a few minutes later when I overheard one of the McDonald's crew tell a customer, “She’s a great boss!”

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Topics: business strategy, Business Tips, Customer Service, customer service, Human Resources, print audit, Support, culture, workplace culture, communication

Want To Be A Great Seller? Listen Up

Posted by David Thorne on Sep 10, 2015 9:50:39 AM
 “How are you doing, <insert your own name hear>?” Yes, I know, I misspelled here.  So glad that you picked up on that because being perceptive, being prepared, and listening are keys to success in life and in business.  We were given 2 ears and 1 mouth for a reason: Listening is really, really important.
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Topics: business, business strategy, Business Tips, Customer Service, customer service, managed print, Managed Print Services, MPS, office, Office Equipment Dealers, print audit, print management, printers, printing, Printing, sales, selling, Service, strategy, success, Support, tips

Getting the Most Out of Your Support Experience - Part I: How to Fix a Broken Fence

Posted by Scott Robinson on Aug 11, 2015 11:04:18 AM

The ‘Net is full of horror stories from both those providing support and those requiring support.  Sadly, both groups want exactly the same thing – to have an issue addressed as quickly, as painlessly and as thoroughly as possible.

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Topics: business, Customer Service, customer service, IT, print audit, Service, Support, technical, technical support, technology, tips

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