Print Management Insider Blog

Creating Your Own Happy Meal: What McDonald’s Can Teach Us All About Great Customer Service

Posted by Lynn Strocen on Dec 6, 2017 11:28:47 AM

I was running errands a few days ago and stopped at McDonald’s for lunch. I was greeted by a very friendly young lady as I entered the restaurant. I ordered my food at one of the new self-order stations and then waited. While I was waiting for my food, I noticed a very positive vibe among the McDonald’s crew. There was laughter and light hearted chatting, they were clearly enjoying their work day. The manager, who was also laughing and chatting, noticed me and told me that I could have a seat and they would bring my food to the table. I declined her offer and told her I didn’t mind waiting at the counter. I was actually thinking to myself that I didn’t want to sit down because I was enjoying watching this very engaged team led by, what I was assuming, was a great manager. My assumption about the manager was confirmed a few minutes later when I overheard one of the McDonald's crew tell a customer, “She’s a great boss!”

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Topics: business strategy, Business Tips, Customer Service, customer service, Human Resources, print audit, Support, culture, workplace culture, communication

Use ‘em or Lose ‘em: Why Vacation Days Need to Be Taken

Posted by West McDonald on Oct 24, 2017 1:36:24 PM

There are some eye opening statistics when it comes to U.S. workers and vacation time:

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Topics: Human Resources, print audit, vacation, well being, vacation days, work life balance, employees

The 4 Cultural Pillars All Awesome Offices Should Know About

Posted by Lynn Strocen on Sep 19, 2017 11:00:22 AM

One of the things I get asked the most often about my job is, “Do you guys ever work there?” If you scroll through our Facebook page or have the opportunity to talk to a Print Auditite, you will likely learn about the crazy (sometimes outrageous) things we do both inside and outside of the office. We’ve pranked people’s desks while they were on vacation, tried out luge for a team building event, made a tower with cardboard and then spent the better part of the day trying to collapse it, and we often finish the week with a few games of flip cup (How To Play Flip Cup). Yup, Print Audit is a fun place to work.

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Topics: hiring, Human Resources, print audit, workplace, culture, workplace culture

More Firing Than Hiring? 4 Proven Ways To Hire Right The First Time

Posted by Lynn Strocen on Jun 2, 2016 2:40:10 PM
2016-06-02Do you want to hire fast or do you want the right person?
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Topics: business, business strategy, Business Tips, Customer Service, hiring, HR, Human Resources, office, print audit, print management, print tracking, recruitment, sales, Service, strategy, success, Support, team building, tips, weaknesses

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