Print Management Insider Blog

Speaking in CODE: My Take on the ECi Software Solutions Acquisition of Print Audit

Posted by West McDonald on Dec 6, 2018 7:45:10 AM

(Pictured left to right: John MacInnes, CEO, Print Audit / Laryssa Alexander, President Field Service Division, ECi Software Solutions / Trevor Gruenewald, President & Chief Operating Officer, ECi Software Solutions / Sean Halliday, President - PlacePoint Division, Print Audit)

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Topics: ECi Software, field service, print audit, Managed Print Services, managed services, managed print, Managed IT, managed services providers, acquisition, ECi, CODE

The Twelve Days of Turkey

Posted by West McDonald on Nov 20, 2018 11:35:27 AM

The week that I get the most work done is the one where my American friends celebrate Thanksgiving.  I’m Canadian you see, and we celebrate Turkey day much earlier, so for me this is a work week. Canadians are expert at taking more holidays than almost any other nation (with the exception of those in France, no contest!) but there is one time of year that our American neighbors take the cake (or the Turkey): Thanksgiving.  It is likely the longest holiday in the U.S. and the week is pretty much a write off. I don’t mind, really. Thanks for helping me and my other Canadian friends to get caught up on our inboxes and to-do list during this time!

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Topics: print management, print industry, managed services providers, Managed Print Services, managed print, Managed IT, managed services, thanksgiving, office equipment channel, Office Equipment Dealers, office equipment

Are You Listening? The Audio Version of “The Office Equipment Dealer’s Guide To Digital Transformation” Is Live

Posted by West McDonald on Nov 13, 2018 11:40:33 AM

As a senior manager or business owner, I get it, there aren’t enough hours in the day. You want to spend more time reading up on new ways to take your business or department to the next level, but best intentions are dashed by the hour-hand on your clock moving way too fast. In the words of Peter Drucker, “Time is the scarcest resource.” If he were alive today he would know that this truth is more relevant than ever before in the history of business.

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Topics: digital transformation, digital collaboration, office equipment channel, Office Equipment Dealers, print industry, print management, managed services providers, Managed Print Services, Managed IT, convergence radio, convergence

When Worlds Collide: The Convergence of the Managed Services and Office Equipment Channels

Posted by West McDonald on Apr 3, 2018 2:00:43 PM

If you are an office equipment dealer or a managed services provider you might have heard about a little thing called “Channel Convergence.”  But did you know that it’s not some future thing you need to worry about, but a very real threat (or opportunity) to your business today?

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Topics: office equipment channel, print industry, Managed Print Services, managed print, managed services, convergence, convergence radio, Managed IT

Grow, Sell, or Dwindle Away: The Top Trends of 2018 in the Office Equipment Channel

Posted by West McDonald on Mar 6, 2018 9:00:21 AM

In today’s episode of Convergence Radio we will be chatting with an old industry friend, Norm McConkey.  I actually started my managed print career with Norm back in the day when device monitoring and management for the humble printer was new and exciting. Times have certainly changed since then!

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Topics: office equipment, Office Equipment Dealers, print industry, Managed Print Services, managed print, Managed IT, office equipment channel, seat based billing, SBB, SBB Road Show

Murphy’s Law: How to Get the Most Out of a Bad Day

Posted by Paul Giorgi on Nov 7, 2017 11:00:28 AM

Murphy’s law: “What can go wrong will go wrong.” I’m sure we’ve all been subject to this adage. Today I had a Murphy day.  What you are about to read is 100% true. None of the names have been changed to disguise anyone.

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Topics: print audit, Document Management, Cloud Services, cloud computing, murphys law, Managed Print Services, managed print, Managed IT

10 Million CPUs Can’t Be Wrong

Posted by West McDonald on Aug 1, 2017 1:58:05 PM

When you think of a supercomputer, what comes to mind? How big do you think it is?  Are you thinking of the WOPR in War Games?  Are you thinking of those old IBM data center pictures from the late 60’s and early 70’s?  Not even close.  Let me help you, because it’s way bigger than you might be imagining.  How about a supercomputer that uses over 10 million CPUs?  One that can create an entire virtual Universe and keep it simulating for over an hour? Some scientists in China recently did just that!  It’s a cool story and you should check it out HERE.

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Topics: print audit, Managed Print Services, Managed IT, managed print, Document Management, IT, Technology

Worried About Ransomware? 3 Ways Your Corporate Secrets Are At Risk

Posted by West McDonald on May 24, 2017 11:26:45 AM

It seems all we see in the news anymore is another article about Ransomware and it certainly has gripped the popular (and fearful) imagination.  I know a couple of people who have fallen victim to it and you probably do to.  But I know a TON more people who have stories to share about data breaches and leaks from “the inside.”  In most cases they know the secrets left the office but they have no idea how or when.  Unlike ransomware, these threats to data security exist under our noses every day and most people don’t even know that it’s happening.  

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Topics: Document Management, neostream, print management, security, document security, ransomware, cyber security, Managed Print Services, Managed IT

5 Reasons SBB for Managed Print Won't Work

Posted by West McDonald on Apr 5, 2017 1:17:49 PM

It seems everywhere you look there’s a session on SBB (Seat Based Billing) for managed print.  The CDA, BTA, ITEX and the MPSA have all had sessions or webinars in 2017.  There’s even an “SBB Road Show” rolling through 3 cities this summer.  It seems the office equipment world has gone crazy for it.  

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Topics: print audit, seat based billing, SBB, SBB Road Show, Cost Per Page, Per Seat Billing, managed print, Document Management, Managed IT, Managed Print Services

Let There Be Light: Illuminating the 3 Dark Truths of MPS So You Can Make More Money

Posted by West McDonald on Jan 26, 2016 1:24:41 PM
CandleAre you the owner of an office equipment dealership looking to grow your MPS (Managed Print Services) business in the next 10 years?  There are 3 dark secrets threatening your livelihood that you may already be aware of (or should be!).  The question is, how can you turn them to your advantage?  Read on!
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Topics: business, business strategy, Business Tips, Cloud, CompTIA, Cost Per Page, CPP, Managed IT, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Revenue, sales, Savings, SBB, seat based billing, selling, Service, strategy, success, Technology, technology, tips, Top 100 Summit

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