Print Management Insider Blog

Speaking in CODE: My Take on the ECi Software Solutions Acquisition of Print Audit

Posted by West McDonald on Dec 6, 2018 7:45:10 AM

(Pictured left to right: John MacInnes, CEO, Print Audit / Laryssa Alexander, President Field Service Division, ECi Software Solutions / Trevor Gruenewald, President & Chief Operating Officer, ECi Software Solutions / Sean Halliday, President - PlacePoint Division, Print Audit)

Read More

Topics: ECi Software, field service, print audit, Managed Print Services, managed services, managed print, Managed IT, managed services providers, acquisition, ECi, CODE

The Twelve Days of Turkey

Posted by West McDonald on Nov 20, 2018 11:35:27 AM

The week that I get the most work done is the one where my American friends celebrate Thanksgiving.  I’m Canadian you see, and we celebrate Turkey day much earlier, so for me this is a work week. Canadians are expert at taking more holidays than almost any other nation (with the exception of those in France, no contest!) but there is one time of year that our American neighbors take the cake (or the Turkey): Thanksgiving.  It is likely the longest holiday in the U.S. and the week is pretty much a write off. I don’t mind, really. Thanks for helping me and my other Canadian friends to get caught up on our inboxes and to-do list during this time!

Read More

Topics: print management, print industry, managed services providers, Managed Print Services, managed print, Managed IT, managed services, thanksgiving, office equipment channel, Office Equipment Dealers, office equipment

Highlights of the Final SBB Road Show of 2018

Posted by West McDonald on Nov 6, 2018 1:23:05 PM

As we move into November it’s hard to believe that the final SBB Road Show of 2018 has come and gone!  These road shows are among my favorite events of the year and I’m kind of sad that another one isn’t just around the corner.  Oh well, 2019 isn’t that far away and we’ll be doing 2 or 3 next year too!

Read More

Topics: seat based billing, SBB Road Show, SBB, Managed Print Services, managed print, print management, print industry

Free eGuide: The Office Equipment Dealer’s Guide To Digital Transformation

Posted by West McDonald on Oct 9, 2018 11:06:42 AM

The pace of change in the office equipment channel is happening faster than ever before.  Users are printing fewer pages and customers are looking to digitize and automate as many of their workflows as possible.  Some people call this Digital Transformation (DT), and truth be told, what that means is about as clear as the word “solutions,” or mud.

Read More

Topics: digital transformation, Office Equipment Dealers, office equipment channel, Managed Print Services, managed print, sales tips, sales, selling, print management

Printer Reliability and the True Cost To Your Managed Print Offering

Posted by West McDonald on Sep 18, 2018 11:34:52 AM

One thing we know for certain: Margins for managed print, especially programs that employ Cost Per Page billing, are under attack. We could just increase the Cost Per Page price, right? Yeah…

Read More

Topics: print audit insight, print management, Cost Per Page, printers, printing statistics, Printing, office equipment channel, Office Equipment Dealers, office equipment, managed print

You Down With SBB - (Yeah You Know Me) - But Do You Really?

Posted by Tawnya Stone on Aug 29, 2018 9:28:58 AM

When thinking about Seat Based Billing, you probably fit into one of three buckets:

1. Someone who doesn’t know much about it and has questions
2. Someone who has heard a little bit about it but still has questions, or
3. Someone who has had extensive conversations about it but still has questions

Read More

Topics: seat based billing, SBB Road Show, SBB, print management, Managed Print Services, managed print, Cost Per Page

XaaS (Everything As A Service) and the Office Equipment Dealer: 4 Reasons You Don’t Want To Get Left Behind

Posted by West McDonald on Aug 21, 2018 12:01:43 PM

One thing I have absolutely loved about being in the Office Equipment Channel for the last 15 years or so is just how innovative the people in this channel can be.  When I started out in this channel, MPS (Managed Print Services) was just being born. Today, around 30% of every page printed is under an MPS contract. When our channel wants to change the way people do business nothing can get in our way.

Read More

Topics: XaaS, Managed Print Services, managed print, office equipment channel, Office Equipment Dealers, selling, sales tips, seat based billing, SBB Road Show, SBB

5 Reasons Not Tracking Every Device Could Cost You A Fortune

Posted by West McDonald on Jun 25, 2018 10:42:07 AM

I’ve worked with a ton of dealers over the years helping them with their managed print programs. One of the cornerstones of any good managed print program is a good remote monitoring and management platform. Compared to other expenses in the business, remote monitoring is extremely inexpensive yet many dealers insist on only monitoring and paying for the devices they are managing. As soon as the assessment is over, they “clean” out the unmanaged devices and only continue to pay to monitor the devices under contract. Here are 5 reasons that decision could be costing you a lot of business:

Read More

Topics: selling, sales tips, sales, premier members, Managed Print Services, managed print, assessment, intel, device monitoring, infinite device management

Convergence Radio Episode 11: The Media Speaks Up On Convergence

Posted by West McDonald on Jun 12, 2018 8:00:00 AM

For those that tune in faithfully to our program, you know that we’ve interviewed a ton of industry pundits, office equipment dealers, and other folks.  They all have their own perspective on the changes facing the office equipment channel and the insights we’ve gained from them sharing has been invaluable to the future of all our businesses.  But what if we got to interview somebody who works with dealers, pundits and OEMs on a daily basis? What if we got to speak to three of those people?! Powerful, right? Well we have power for you in this episode!

Read More

Topics: convergence radio, convergence, Managed Print Services, managed print, office equipment channel, Office Equipment Dealers, office equipment

What’s New In Print Audit Infinite Device Management 3.22

Posted by Scott Robinson on May 29, 2018 10:59:41 AM

We are pleased to announce the release of Infinite Device Management 3.22 which features a variety of enhancements and improvements over the previous release. A full list of enhancements and fixes can be accessed through the online help in Infinite Device Management under Help → Latest Release Notes.

Read More

Topics: infinite device management, release update, print tracking, print management, Managed Print Services, managed print

Add comment