Print Management Insider Blog

Speaking in CODE: My Take on the ECi Software Solutions Acquisition of Print Audit

Posted by West McDonald on Dec 6, 2018 7:45:10 AM

(Pictured left to right: John MacInnes, CEO, Print Audit / Laryssa Alexander, President Field Service Division, ECi Software Solutions / Trevor Gruenewald, President & Chief Operating Officer, ECi Software Solutions / Sean Halliday, President - PlacePoint Division, Print Audit)

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Topics: ECi Software, field service, print audit, Managed Print Services, managed services, managed print, Managed IT, managed services providers, acquisition, ECi, CODE

The Twelve Days of Turkey

Posted by West McDonald on Nov 20, 2018 11:35:27 AM

The week that I get the most work done is the one where my American friends celebrate Thanksgiving.  I’m Canadian you see, and we celebrate Turkey day much earlier, so for me this is a work week. Canadians are expert at taking more holidays than almost any other nation (with the exception of those in France, no contest!) but there is one time of year that our American neighbors take the cake (or the Turkey): Thanksgiving.  It is likely the longest holiday in the U.S. and the week is pretty much a write off. I don’t mind, really. Thanks for helping me and my other Canadian friends to get caught up on our inboxes and to-do list during this time!

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Topics: print management, print industry, managed services providers, Managed Print Services, managed print, Managed IT, managed services, thanksgiving, office equipment channel, Office Equipment Dealers, office equipment

Moving the Digital Transformation Dial – First Things First, Get Organized

Posted by Sean Halliday on May 30, 2018 8:45:23 AM

I confess! I love to organize things. I get a tremendous sense of accomplishment and calm when things are in their place, under control and easily found. I like to know where we’re going and how we’re getting there. Sure, a psychologist might have some concern over the thrill I get from organizing, but I’m willing to face the music – I simply love to put things in their places.

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Topics: Document Management, content management, Managed Print Services, digital transformation, managed services

West’s Top 3 Golden Moments from ITEX 2018

Posted by West McDonald on May 22, 2018 10:50:03 AM

ITEX has always been one of the main events for our industry that serves as an annual gathering of some of the brightest minds in the industry. It’s really the only event left in the OED space that allows everybody to be in the same place at the same time.   It’s an event where ideas about growth and transformation are given a safe place to germinate and grow. ITEX 2018 is officially winding down and I’m excited to share some of pictures and notes on what I saw this year.

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Topics: Managed Print Services, managed print, ITEX, seat based billing, SBB, managed services providers, managed services, office equipment channel, print industry

How Document Management Can Help You Build A Perpetual Revenue Company: Fireside Chat with John MacInnes & Sean Halliday

Posted by West McDonald on Apr 24, 2018 10:42:59 AM
John MacInnes, Print Audit Sean Halliday, NeoStream / PlacePoint

Have you ever noticed how some of the greatest discoveries in history were made while trying to do something else? Percy Spencer was experimenting with microwaves for radar arrays when he switched gears and came up with the microwave oven.  Wilson Greatbatch came up with the Pacemaker by accidentally choosing the wrong resistor. And a dog invented Velcro when his owner, George de Mestral, noticed burs sticking to his fur. Sometimes what you think your doing doesn’t quite show where you’re going to go.

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Topics: managed services providers, managed services, office equipment channel, print industry, acquisition, Document Management, content management, sales tips, selling, Revenue, business strategy

Sin No More: Introducing The 7 Deadly Sins of Managed Services Providers

Posted by West McDonald on Apr 17, 2018 2:27:47 PM

Print Audit’s series of “7 Deadly Sins” e-Guides are among the most downloaded of all the content we produce, and considering the quality and volume of helpful industry information we create in our mission to save the office equipment industry, that is saying something.  If you are an OED (Office Equipment Dealer) you have likely already downloaded The 7 Deadly Sins of Office Equipment Dealers or The 7 Deadly Sins of Document Management.  If you are a MSP (Managed Services Provider) looking to expand your offering and differentiate yourself from an ocean of “me too,” you should read them as well.  They are as relevant today as when they were written and filled with poignant insights and expert opinions.

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Topics: 7 Deadly Sins, managed services, managed services providers, office equipment channel, print industry, Managed Print Services, managed print

The Math Around Channel Convergence (And why you should be excited!)

Posted by West McDonald on Apr 12, 2018 1:51:25 PM


In our podcast series “Convergence Radio” we have an episode titled “When Worlds Collide” which features startling conversations between an OED (Office Equipment Dealer) and an MSP (Managed Services Provider) on the topic of channel convergence.  Our guests; Preston Woolfolk of DOCUmation and Taylor Toce of Velo IT Group; talked about why they have crossed into each other’s channels and what it’s going to mean for the future of both our spaces.  This interview convinced me more than ever that channel convergence is happening and the pace is accelerating.

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Topics: managed services, Document Manager, MPS, NeoStream, convergence, office equipment channel, Office Equipment Dealers, office equipment, convergence radio

When Worlds Collide: The Convergence of the Managed Services and Office Equipment Channels

Posted by West McDonald on Apr 3, 2018 2:00:43 PM

If you are an office equipment dealer or a managed services provider you might have heard about a little thing called “Channel Convergence.”  But did you know that it’s not some future thing you need to worry about, but a very real threat (or opportunity) to your business today?

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Topics: office equipment channel, print industry, Managed Print Services, managed print, managed services, convergence, convergence radio, Managed IT

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