Print Management Insider Blog

No Mere Child’s Play: Toys “R” Us Chapter 11 and What We Can Learn From It

Posted by West McDonald on Oct 10, 2017 1:31:02 PM

If you’ve been following the news you may have discovered, like I did, that Toys “R” Us has filed for Chapter 11 bankruptcy protection.  The company employs over 65,000 employees around the world and operates over 1,000 brick and mortar store locations as well as being a giant online retailer.  Somehow they’ve accumulated over $5 billion dollars in long-term debt and find themselves having to restructure or die.  Child’s play this is not.

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Topics: selling, sales, business, business growth, business model, business strategy, new business, Business Tips, SAAS, toys r us

Want To Win More and Assess Less? 2016 Assessment Essentials

Posted by West McDonald on Jun 6, 2016 11:19:22 AM
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Are you new to Managed Print assessments or are you a seasoned veteran looking to raise your “A” game? Either way it’s a good idea to make sure that your assessment practice is better than the folks you are competing with.  There is an all out war for pages and a solid assessment practice can help ensure that you win more business with better profits.  Below are 6 great focus areas to help you wow your customers and win more business through assessment selling:
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Topics: Billing, business, business strategy, Business Tips, Customer Service, IT, managed print, Managed Print Services, MPS, new business, OEM, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, printing trends, Revenue, sales, sales cycle, Savings, selling, Service, strategy, success, technology, tips

Cold Calling Sucks. Do This Instead

Posted by West McDonald on Feb 3, 2016 9:27:07 AM
Closeup of man using smartphone in winter
Let me be the first to say that I love the telephone and use it on a regular basis in my sales process. But starting with a cold call is like going for a winter walk without putting your coat on:  You can do both cold but is either the best use of your time?  Read on if you’d like turn that cold phone into a hot one. 
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Topics: business, business strategy, Business Tips, managed print, MPS, new business, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Revenue, sales, sales cycle, selling, Service, Social, Social Media, strategy, success, Technology, technology, tips

One Device To Rule Them All

Posted by West McDonald on Nov 17, 2015 11:07:46 AM
Businessman working on digital screen, new generation technology concept
Here is quick snapshot of what a day with such a device could look like in the very near future along with some surprising existing technologies that exist today:Say goodbye to your laptop, tablet, personal computer and smartphone.  One day soon they will be museum pieces or laughable curiosities tucked away in one of your junk drawers. “You actually used that thing Dad?” 
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Topics: business, Business Tips, Future, managed print, Managed Print Services, MPS, new business, office, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Social, strategy, success, Tablet, Technology, technology, tips

A Fireside Chat with Luke Goldberg, Global SVP, Clover Imaging Group

Posted by West McDonald on Nov 10, 2015 6:42:01 AM
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With the cool air of Autumn upon us it’s hard not to reflect on times gone by and to ponder on things yet to be.  In the latest installment of the Print Management Insider’s Fireside Chat interviews, we meet up with Luke Goldberg, Global SVP Sales & Marketing for Clover Imaging Group.  His career in the imaging industry has spanned over 25 years. I have personally known Luke for over a decade from his days at Future Graphics.  He was a powerhouse of change then and was bold and vatic enough to make MPS (Managed Print Services) a reality in the aftermarket supplies industry.  Currently, Luke is building the future of Clover Imaging Group and I had the chance to sit down and talk about his thoughts on where our industry is headed.  So grab a seat by the fire and get comfortable as Luke and I discuss the history of Managed Print and the future of our industry.
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Topics: business, business strategy, Business Tips, managed print, Managed Print Services, MPS, new business, OEM, Office Equipment Dealers, print audit, print management, print tracking, printing, Printing, sales, SBB, seat based billing, selling, strategy, success, Technology, technology, tips, Top 100 Summit

How Internet Killed the Radio Star and Forced The Recording Industry to Evolve

Posted by West McDonald on Oct 14, 2015 11:14:55 AM
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In 1979, the Buggles came out with a hit called “Video Killed The Radio Star.”  It chronicled the impact of music videos in an industry that was previously promoted almost exclusively on radio.  It was the 1st music video ever played on MTV and speaks to the profound changes that technological innovation can bring to any communication medium.

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Topics: business, business strategy, Cost Per Page, CPP, digital, IT, managed print, Managed Print Services, MPS, music, new business, office, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, radio, Revenue, sales, sales cycle, seat based billing, selling, Service, Smartphone, Social, Social Media, strategy, success, Technology, technology, tips, Top 100 Summit

5 Reasons The Top 100 Summit Was Over The Top

Posted by West McDonald on Sep 29, 2015 12:43:39 PM

It’s hard to believe that the 2015 Top 100 Summit has come and gone.  All the planning.  All the new ideas.  All the effort.  All the risk of trying something new. The fear of hoping that people would get something valuable from it all. 

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Topics: 7 Deadly Sins, business, business strategy, managed print, Managed Print Services, MPS, new business, office, Office Equipment Dealers, print audit, print management, sales, selling, Service, Social Media, strategy, success, technology, tips, Top 100 Summit

5 Business Lessons the New Horizons Mission to Pluto Can Teach Us

Posted by West McDonald on Jul 14, 2015 9:04:26 AM

Today marks an incredible moment in the history of humankind: The New Horizons spacecraft will finally reach Pluto, whizzing by at a blazing 30,800 miles per hour (49,600 kilometres/hour for the rest of the Space community!).  It has already delivered some of the highest resolution images of our 9th planet (or dwarf planet, depending on your views) and the pictures it will take today should be mind blowing.

This is very cool news, but what does it have to do with business? Here are 5 lessons that the New Horizon’s mission to Pluto can teach us to make our businesses grow:

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Topics: business, business strategy, Business Tips, managed print, Managed Print Services, Mission, MPS, NASA, new business, New Horizons, office, Office Equipment Dealers, pluto, print audit, printing, sales, selling, Service, Space, strategy, success, team building, tips

Why Business Intelligence Dashboards Are Killing Traditional Reporting

Posted by West McDonald on Jul 9, 2015 3:15:55 PM

What is a BI dashboard?

Essentially a BI (Business Intelligence) dashboard is an interactive way to move through important business metrics and data points.  You can start with a global view and then “drill down” to get more specific insights.  The goal is to take a mountain of data; possibly from different sources like Excel and SQL; and marry them in such a way that actionable intelligence is created.

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Topics: business, business strategy, Business Tips, managed print, Managed Print Services, MPS, new business, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, reporting, sales, selling, Service, Social, Social Media, strategy, success, Technology, technology, tips

Putting it all Together: One Meeting at a Time

Posted by John MacInnes on Jun 2, 2015 8:50:16 AM

I often get asked about the culture of our companies. Other business owners wonder how we can get so much done and seem to have so much fun. The answer is autonomy, our team knows what we need to get done and they understand the parameters within how to accomplish those goals.

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Topics: business, business strategy, Business Tips, fun, KPI, managed print, new business, office, print audit, Revenue, sales, Service, strategic planning, strategy, success, team building, tips

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