What is a QBR? A common definition on the internet is: “A Quarterly Business Review is, as the name suggests, a meeting with your client on a quarterly basis where you discuss their business and how you can support them.”
I’ve worked with a ton of dealers over the years helping them with their managed print programs. One of the cornerstones of any good managed print program is a good remote monitoring and management platform. Compared to other expenses in the business, remote monitoring is extremely inexpensive yet many dealers insist on only monitoring and paying for the devices they are managing. As soon as the assessment is over, they “clean” out the unmanaged devices and only continue to pay to monitor the devices under contract. Here are 5 reasons that decision could be costing you a lot of business:
We’re getting a lot of requests from folks to get our take on the ECi Software Solutions acquisition of PrintFleet. As Print Audit is one of the 3 largest device monitoring platforms (sorry, now 1 of 2!) people seem to think we have some thoughts around this news. Of course we do! Here is what Print Audit thinks of the acquisition in 3 concise bullet points:
“Customer Success Manager.” Sounds like some sort of discount store greeter on steroids doesn’t it? Sometime earlier this decade, software companies decided to move toward Software as a Service (SaaS) where you paid a recurring set fee to access their software. Think of Spotify, Netflix and other subscription services that you pay for. As the SaaS trend moved to more complex applications and more business to business services, the Customer Success Manager (CSM) role was established.
For people who know me, they know I am a technology aficionado. I love to own the latest and greatest technology, specially the ones pushing the fold. I am the guy who has an entire room at his house dedicated to virtual reality (Oculus Rift and HTC Vive). If my girlfriend ever moves in with me this might be a problem...