Print Management Insider Blog

Kill the Quarterly Business Review

Posted by Paul Giorgi on Jul 31, 2018 10:18:23 AM

What is a QBR? A common definition on the internet is:  “A Quarterly Business Review is, as the name suggests, a meeting with your client on a quarterly basis where you discuss their business and how you can support them.”

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Topics: business review, business success, Business Tips, business growth, business strategy, QBR, premier members

5 Reasons Not Tracking Every Device Could Cost You A Fortune

Posted by West McDonald on Jun 25, 2018 10:42:07 AM

I’ve worked with a ton of dealers over the years helping them with their managed print programs. One of the cornerstones of any good managed print program is a good remote monitoring and management platform. Compared to other expenses in the business, remote monitoring is extremely inexpensive yet many dealers insist on only monitoring and paying for the devices they are managing. As soon as the assessment is over, they “clean” out the unmanaged devices and only continue to pay to monitor the devices under contract. Here are 5 reasons that decision could be costing you a lot of business:

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Topics: selling, sales tips, sales, premier members, Managed Print Services, managed print, assessment, intel, device monitoring, infinite device management

Official: Print Audit’s Take On The ECi Software Solutions Acquisition of PrintFleet in 3 Concise Bullets

Posted by West McDonald on Jan 10, 2018 12:13:58 PM

We’re getting a lot of requests from folks to get our take on the ECi Software Solutions acquisition of PrintFleet. As Print Audit is one of the 3 largest device monitoring platforms (sorry, now 1 of 2!) people seem to think we have some thoughts around this news.  Of course we do!  Here is what Print Audit thinks of the acquisition in 3 concise bullet points:

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Topics: print audit, print management, print tracking, acquisition, ECi, printfleet, infinite device management, device monitoring, premier members

What the heck is a Customer Success Manager?

Posted by Paul Giorgi on Jun 28, 2017 10:31:31 AM

Customer Success Manager.”  Sounds like some sort of discount store greeter on steroids doesn’t it? Sometime earlier this decade, software companies decided to move toward Software as a Service (SaaS) where you paid a recurring set fee to access their software. Think of Spotify, Netflix and other subscription services that you pay for. As the SaaS trend moved to more complex applications and more business to business services, the Customer Success Manager (CSM) role was established.  

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Topics: Customer Service, Managed Print Services, managed print, print management, print tracking, seat based billing, SBB, sales, sales tips, premier members, customer success, CSM

Ruff Advice: New Tricks for Old Sales Dogs

Posted by Art Mitchell on Jan 18, 2017 10:30:00 AM

For people who know me, they know I am a technology aficionado. I love to own the latest and greatest technology, specially the ones pushing the fold. I am the guy who has an entire room at his house dedicated to virtual reality (Oculus Rift and HTC Vive). If my girlfriend ever moves in with me this might be a problem...

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Topics: print audit, selling, sales, sales tips, sales cycle, premier members

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