Print Management Insider Blog

Speaking in CODE: My Take on the ECi Software Solutions Acquisition of Print Audit

Posted by West McDonald on Dec 6, 2018 7:45:10 AM

(Pictured left to right: John MacInnes, CEO, Print Audit / Laryssa Alexander, President Field Service Division, ECi Software Solutions / Trevor Gruenewald, President & Chief Operating Officer, ECi Software Solutions / Sean Halliday, President - PlacePoint Division, Print Audit)

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Topics: ECi Software, field service, print audit, Managed Print Services, managed services, managed print, Managed IT, managed services providers, acquisition, ECi, CODE

I’m Now A Published Author And You Should Care Less

Posted by West McDonald on Jul 16, 2018 9:54:59 AM

One of my dreams (and one a lot of you might share) was to be a published author.  Not blogs or articles, but published in a book. A book with a hard cover and pages and a forward by somebody who is a big deal.  That dream, for me, came true last week. You should care less about that. Now, I’m not saying you shouldn’t care about the book.  I am one of fifty-two contributing authors in this book and the stories within are highly personal and inspiring.

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Topics: something new, something good, mentorship, print audit, launch, standing o, Growth, business growth, Business Tips

5 Golden Resources For Content Marketing Success

Posted by West McDonald on Mar 13, 2018 11:13:31 AM

Unless your business still thinks the Yellow Pages are a great sales and marketing resource, you have likely begun efforts to beef up your marketing efforts with useful and original content.  You know that being seen as an authority on subjects is a thing now, no matter what you sell. You also know that Google ranks your website on the amount of original and useful content you are generating. You are aware that your customers are more self-serve than ever and have likely made much of their purchase decision before they ever talk to you.  Yeah, I said it: “Self Serve.” Inbound marketing is critical when customers do so much of their research online.

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Topics: content, content marketing, marketing, marketing tips, print management, Managed Print Services, print audit, sales tips, selling

What’s New in Print Audit Infinite Device Management 3.20

Posted by Scott Robinson on Jan 22, 2018 2:12:11 PM

We are pleased to announce the release of Infinite Device Management 3.20 which features a variety of enhancements and improvements over the previous release.

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Topics: print audit, infinite device management, product release, release update, print tracking, print management, device monitoring

Tired of Murphy Pushing His Law Down Your Throat? Do This Instead. 

Posted by Sean Hunter on Jan 17, 2018 9:35:24 AM

During the course of investigating a customer’s software issue, I’m sure I overheard someone invoke Murphy, it may even have been me…We’re all well aware of Murphy’s Law, which over time has been distilled down to “Anything that can go wrong, will go wrong.”  Judging by the ebb and flow of sites dedicated to corollaries of Murphy’s law, as they apply to computers or computing, it would seem that there is a definite connection in our gestalt between Murphy’s law and computers.

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Topics: print management, print audit, murphys law, Support, technical support, customer service, Business Tips, Managed Print Services

Official: Print Audit’s Take On The ECi Software Solutions Acquisition of PrintFleet in 3 Concise Bullets

Posted by West McDonald on Jan 10, 2018 12:13:58 PM

We’re getting a lot of requests from folks to get our take on the ECi Software Solutions acquisition of PrintFleet. As Print Audit is one of the 3 largest device monitoring platforms (sorry, now 1 of 2!) people seem to think we have some thoughts around this news.  Of course we do!  Here is what Print Audit thinks of the acquisition in 3 concise bullet points:

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Topics: print audit, print management, print tracking, acquisition, ECi, printfleet, infinite device management, device monitoring, premier members

2017 Print Audit Year In Review

Posted by West McDonald on Dec 20, 2017 1:33:49 PM

2017 has been an incredibly busy and exciting year for Print Audit and as the year draws to a close we are excited to share some of the highlights.  For this year’s “Year In Review” you get to meet and hear from the senior management team members for both Print Audit and NeoStream.  There are some new faces on the executive team and we thought you’d like the chance to get to know them a little better.  Everybody was asked to share one highlight from 2017.  Here they are:

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Topics: print audit, Document Management, Managed Print Services, managed print, business growth, business, seat based billing, SBB, content management

Creating Your Own Happy Meal: What McDonald’s Can Teach Us All About Great Customer Service

Posted by Lynn Strocen on Dec 6, 2017 11:28:47 AM

I was running errands a few days ago and stopped at McDonald’s for lunch. I was greeted by a very friendly young lady as I entered the restaurant. I ordered my food at one of the new self-order stations and then waited. While I was waiting for my food, I noticed a very positive vibe among the McDonald’s crew. There was laughter and light hearted chatting, they were clearly enjoying their work day. The manager, who was also laughing and chatting, noticed me and told me that I could have a seat and they would bring my food to the table. I declined her offer and told her I didn’t mind waiting at the counter. I was actually thinking to myself that I didn’t want to sit down because I was enjoying watching this very engaged team led by, what I was assuming, was a great manager. My assumption about the manager was confirmed a few minutes later when I overheard one of the McDonald's crew tell a customer, “She’s a great boss!”

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Topics: print audit, culture, workplace culture, Human Resources, Customer Service, customer service, communication, Business Tips, business strategy, Support

Year-End SOS! The Stressiest Time of The Year Is Here (or is it?)

Posted by West McDonald on Nov 28, 2017 11:12:36 AM

If you’re in sales or if you’re a business owner then you know that year-end is a time of year for mixed feelings.  On one hand you are excited to spend well earned time relaxing with family and friends.  On the other hand you have a boat load of deals yet to close and the stress levels are off the charts!  One minute you are feeling excited for the holidays and the next you are dripping with sweat wondering how on earth you’re going to close out the sales-year on a high note.  What’s a sales rep or business owner to do?

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Topics: print audit, selling, stress, stress management, sales, sales tips, seat based billing, SBB, business strategy, strategic planning

Murphy’s Law: How to Get the Most Out of a Bad Day

Posted by Paul Giorgi on Nov 7, 2017 11:00:28 AM

Murphy’s law: “What can go wrong will go wrong.” I’m sure we’ve all been subject to this adage. Today I had a Murphy day.  What you are about to read is 100% true. None of the names have been changed to disguise anyone.

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Topics: print audit, Document Management, Cloud Services, cloud computing, murphys law, Managed Print Services, managed print, Managed IT

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