What an incredible and exciting year it has been at Print Audit! As is our tradition, we’re going to look back on the year that was and share some of the highlights of all that Print Audit has been up to in the past 12 months, the things we’ve been doing to make the office equipment industry stronger and more robust! 12 items for 12 months, let’s get started!
Topics: insight, print audit, sales, SBB, seat based billing, infinite device management, print audit insight, SBB Road Show, ECi, infinite user management, infinite, digital transformation, placepoint, ECi Software, MPSA, placepoint IT, sales training
(Pictured left to right: John MacInnes, CEO, Print Audit / Laryssa Alexander, President Field Service Division, ECi Software Solutions / Trevor Gruenewald, President & Chief Operating Officer, ECi Software Solutions / Sean Halliday, President - PlacePoint Division, Print Audit)
Topics: Managed IT, managed print, Managed Print Services, print audit, ECi, acquisition, managed services, managed services providers, field service, ECi Software, CODE
One of my dreams (and one a lot of you might share) was to be a published author. Not blogs or articles, but published in a book. A book with a hard cover and pages and a forward by somebody who is a big deal. That dream, for me, came true last week. You should care less about that. Now, I’m not saying you shouldn’t care about the book. I am one of fifty-two contributing authors in this book and the stories within are highly personal and inspiring.
Topics: Business Tips, Growth, print audit, business growth, something good, standing o, something new, mentorship, launch
Unless your business still thinks the Yellow Pages are a great sales and marketing resource, you have likely begun efforts to beef up your marketing efforts with useful and original content. You know that being seen as an authority on subjects is a thing now, no matter what you sell. You also know that Google ranks your website on the amount of original and useful content you are generating. You are aware that your customers are more self-serve than ever and have likely made much of their purchase decision before they ever talk to you. Yeah, I said it: “Self Serve.” Inbound marketing is critical when customers do so much of their research online.
Topics: Managed Print Services, marketing, print audit, print management, selling, content, sales tips, marketing tips, content marketing
We are pleased to announce the release of Infinite Device Management 3.20 which features a variety of enhancements and improvements over the previous release.
Topics: print audit, print management, print tracking, infinite device management, device monitoring, product release, release update
During the course of investigating a customer’s software issue, I’m sure I overheard someone invoke Murphy, it may even have been me…We’re all well aware of Murphy’s Law, which over time has been distilled down to “Anything that can go wrong, will go wrong.” Judging by the ebb and flow of sites dedicated to corollaries of Murphy’s law, as they apply to computers or computing, it would seem that there is a definite connection in our gestalt between Murphy’s law and computers.
Topics: Business Tips, customer service, Managed Print Services, print audit, print management, Support, technical support, murphys law
We’re getting a lot of requests from folks to get our take on the ECi Software Solutions acquisition of PrintFleet. As Print Audit is one of the 3 largest device monitoring platforms (sorry, now 1 of 2!) people seem to think we have some thoughts around this news. Of course we do! Here is what Print Audit thinks of the acquisition in 3 concise bullet points:
Topics: print audit, print management, print tracking, premier members, infinite device management, ECi, device monitoring, printfleet, acquisition
2017 has been an incredibly busy and exciting year for Print Audit and as the year draws to a close we are excited to share some of the highlights. For this year’s “Year In Review” you get to meet and hear from the senior management team members for both Print Audit and NeoStream. There are some new faces on the executive team and we thought you’d like the chance to get to know them a little better. Everybody was asked to share one highlight from 2017. Here they are:
Topics: business, managed print, Managed Print Services, print audit, SBB, seat based billing, Document Management, business growth, content management
I was running errands a few days ago and stopped at McDonald’s for lunch. I was greeted by a very friendly young lady as I entered the restaurant. I ordered my food at one of the new self-order stations and then waited. While I was waiting for my food, I noticed a very positive vibe among the McDonald’s crew. There was laughter and light hearted chatting, they were clearly enjoying their work day. The manager, who was also laughing and chatting, noticed me and told me that I could have a seat and they would bring my food to the table. I declined her offer and told her I didn’t mind waiting at the counter. I was actually thinking to myself that I didn’t want to sit down because I was enjoying watching this very engaged team led by, what I was assuming, was a great manager. My assumption about the manager was confirmed a few minutes later when I overheard one of the McDonald's crew tell a customer, “She’s a great boss!”
Topics: business strategy, Business Tips, Customer Service, customer service, Human Resources, print audit, Support, culture, workplace culture, communication
If you’re in sales or if you’re a business owner then you know that year-end is a time of year for mixed feelings. On one hand you are excited to spend well earned time relaxing with family and friends. On the other hand you have a boat load of deals yet to close and the stress levels are off the charts! One minute you are feeling excited for the holidays and the next you are dripping with sweat wondering how on earth you’re going to close out the sales-year on a high note. What’s a sales rep or business owner to do?
Topics: business strategy, print audit, sales, SBB, seat based billing, selling, strategic planning, sales tips, stress, stress management
