Print Management Insider Blog

The Twelve Days of Turkey

Posted by West McDonald on Nov 20, 2018 11:35:27 AM

The week that I get the most work done is the one where my American friends celebrate Thanksgiving.  I’m Canadian you see, and we celebrate Turkey day much earlier, so for me this is a work week. Canadians are expert at taking more holidays than almost any other nation (with the exception of those in France, no contest!) but there is one time of year that our American neighbors take the cake (or the Turkey): Thanksgiving.  It is likely the longest holiday in the U.S. and the week is pretty much a write off. I don’t mind, really. Thanks for helping me and my other Canadian friends to get caught up on our inboxes and to-do list during this time!

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Topics: print management, print industry, managed services providers, Managed Print Services, managed print, Managed IT, managed services, thanksgiving, office equipment channel, Office Equipment Dealers, office equipment

Are You Listening? The Audio Version of “The Office Equipment Dealer’s Guide To Digital Transformation” Is Live

Posted by West McDonald on Nov 13, 2018 11:40:33 AM

As a senior manager or business owner, I get it, there aren’t enough hours in the day. You want to spend more time reading up on new ways to take your business or department to the next level, but best intentions are dashed by the hour-hand on your clock moving way too fast. In the words of Peter Drucker, “Time is the scarcest resource.” If he were alive today he would know that this truth is more relevant than ever before in the history of business.

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Topics: digital transformation, digital collaboration, office equipment channel, Office Equipment Dealers, print industry, print management, managed services providers, Managed Print Services, Managed IT, convergence radio, convergence

Highlights of the Final SBB Road Show of 2018

Posted by West McDonald on Nov 6, 2018 1:23:05 PM

As we move into November it’s hard to believe that the final SBB Road Show of 2018 has come and gone!  These road shows are among my favorite events of the year and I’m kind of sad that another one isn’t just around the corner.  Oh well, 2019 isn’t that far away and we’ll be doing 2 or 3 next year too!

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Topics: seat based billing, SBB Road Show, SBB, Managed Print Services, managed print, print management, print industry

2015, 2016, & 2017 User and Device Printing Statistics

Posted by West McDonald on Jul 10, 2018 10:39:18 AM

We’ve just compiled the 2017 User and Device Printer BI Dashboard and one thing's for sure: Print behaviors are changing in dramatic ways compared to any previous year that we’ve studied.  This is the 3rd year we’ve run the numbers and some trends are becoming clear. In this blog we’ll explore those trends and share what some of the most telling differences are between the 2017, 2016 and 2015 data sets.

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Topics: device monitoring, bi dashboard, business intelligence, infinite device management, print industry, printing statistics, statistics

Margins Getting Tight? Saving Money AND Increasing Marketing Effectiveness

Posted by West McDonald on Jun 5, 2018 8:59:00 AM

If you are a small to medium sized business you may be looking for ways to grow by developing a more effective marketing program. You also know that the world is changing and what might have been effective even 5 years ago might not do the trick today. That’s why we’ve written this blog! To help you shorten your cycles and to more effectively build a marketing strategy that won’t break the bank.

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Topics: content marketing, marketing tips, marketing, print industry, print management, sales tips, selling, sales, office equipment channel, Office Equipment Dealers

West’s Top 3 Golden Moments from ITEX 2018

Posted by West McDonald on May 22, 2018 10:50:03 AM

ITEX has always been one of the main events for our industry that serves as an annual gathering of some of the brightest minds in the industry. It’s really the only event left in the OED space that allows everybody to be in the same place at the same time.   It’s an event where ideas about growth and transformation are given a safe place to germinate and grow. ITEX 2018 is officially winding down and I’m excited to share some of pictures and notes on what I saw this year.

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Topics: Managed Print Services, managed print, ITEX, seat based billing, SBB, managed services providers, managed services, office equipment channel, print industry

How Document Management Can Help You Build A Perpetual Revenue Company: Fireside Chat with John MacInnes & Sean Halliday

Posted by West McDonald on Apr 24, 2018 10:42:59 AM
John MacInnes, Print Audit Sean Halliday, NeoStream / PlacePoint
   

Have you ever noticed how some of the greatest discoveries in history were made while trying to do something else? Percy Spencer was experimenting with microwaves for radar arrays when he switched gears and came up with the microwave oven.  Wilson Greatbatch came up with the Pacemaker by accidentally choosing the wrong resistor. And a dog invented Velcro when his owner, George de Mestral, noticed burs sticking to his fur. Sometimes what you think your doing doesn’t quite show where you’re going to go.

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Topics: managed services providers, managed services, office equipment channel, print industry, acquisition, Document Management, content management, sales tips, selling, Revenue, business strategy

Sin No More: Introducing The 7 Deadly Sins of Managed Services Providers

Posted by West McDonald on Apr 17, 2018 2:27:47 PM

Print Audit’s series of “7 Deadly Sins” e-Guides are among the most downloaded of all the content we produce, and considering the quality and volume of helpful industry information we create in our mission to save the office equipment industry, that is saying something.  If you are an OED (Office Equipment Dealer) you have likely already downloaded The 7 Deadly Sins of Office Equipment Dealers or The 7 Deadly Sins of Document Management.  If you are a MSP (Managed Services Provider) looking to expand your offering and differentiate yourself from an ocean of “me too,” you should read them as well.  They are as relevant today as when they were written and filled with poignant insights and expert opinions.

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Topics: 7 Deadly Sins, managed services, managed services providers, office equipment channel, print industry, Managed Print Services, managed print

When Worlds Collide: The Convergence of the Managed Services and Office Equipment Channels

Posted by West McDonald on Apr 3, 2018 2:00:43 PM

If you are an office equipment dealer or a managed services provider you might have heard about a little thing called “Channel Convergence.”  But did you know that it’s not some future thing you need to worry about, but a very real threat (or opportunity) to your business today?

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Topics: office equipment channel, print industry, Managed Print Services, managed print, managed services, convergence, convergence radio, Managed IT

Convergence Radio Episode 7: The Winners’ Guide To Assessments and Becoming The Office Equipment Dealer of Tomorrow

Posted by West McDonald on Mar 22, 2018 8:16:00 AM

For 6 years of my life I conducted assessments and trained sales reps on how to use them to win more business.  Assessment selling works. We saw close rates go from 3 out of 10 to 7 out of 10. Margins were also richer and customer satisfaction always higher.  One of my favorite things was seeing a sales rep become an assessment selling convert. The look on their face when they win a deal that they would have otherwise lost.  Pretty cool stuff.

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Topics: office equipment channel, print industry, assessment, print management, Printing, docassess, convergence radio, Managed Print Services, managed print

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