Print Management Insider Blog

The Twelve Days of Turkey

Posted by West McDonald on Nov 20, 2018 11:35:27 AM

The week that I get the most work done is the one where my American friends celebrate Thanksgiving.  I’m Canadian you see, and we celebrate Turkey day much earlier, so for me this is a work week. Canadians are expert at taking more holidays than almost any other nation (with the exception of those in France, no contest!) but there is one time of year that our American neighbors take the cake (or the Turkey): Thanksgiving.  It is likely the longest holiday in the U.S. and the week is pretty much a write off. I don’t mind, really. Thanks for helping me and my other Canadian friends to get caught up on our inboxes and to-do list during this time!

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Topics: print management, print industry, managed services providers, Managed Print Services, managed print, Managed IT, managed services, thanksgiving, office equipment channel, Office Equipment Dealers, office equipment

Are You Listening? The Audio Version of “The Office Equipment Dealer’s Guide To Digital Transformation” Is Live

Posted by West McDonald on Nov 13, 2018 11:40:33 AM

As a senior manager or business owner, I get it, there aren’t enough hours in the day. You want to spend more time reading up on new ways to take your business or department to the next level, but best intentions are dashed by the hour-hand on your clock moving way too fast. In the words of Peter Drucker, “Time is the scarcest resource.” If he were alive today he would know that this truth is more relevant than ever before in the history of business.

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Topics: digital transformation, digital collaboration, office equipment channel, Office Equipment Dealers, print industry, print management, managed services providers, Managed Print Services, Managed IT, convergence radio, convergence

Highlights of the Final SBB Road Show of 2018

Posted by West McDonald on Nov 6, 2018 1:23:05 PM

As we move into November it’s hard to believe that the final SBB Road Show of 2018 has come and gone!  These road shows are among my favorite events of the year and I’m kind of sad that another one isn’t just around the corner.  Oh well, 2019 isn’t that far away and we’ll be doing 2 or 3 next year too!

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Topics: seat based billing, SBB Road Show, SBB, Managed Print Services, managed print, print management, print industry

Free eGuide: The Office Equipment Dealer’s Guide To Digital Transformation

Posted by West McDonald on Oct 9, 2018 11:06:42 AM

The pace of change in the office equipment channel is happening faster than ever before.  Users are printing fewer pages and customers are looking to digitize and automate as many of their workflows as possible.  Some people call this Digital Transformation (DT), and truth be told, what that means is about as clear as the word “solutions,” or mud.

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Topics: digital transformation, Office Equipment Dealers, office equipment channel, Managed Print Services, managed print, sales tips, sales, selling, print management

Printer Reliability and the True Cost To Your Managed Print Offering

Posted by West McDonald on Sep 18, 2018 11:34:52 AM

One thing we know for certain: Margins for managed print, especially programs that employ Cost Per Page billing, are under attack. We could just increase the Cost Per Page price, right? Yeah…

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Topics: print audit insight, print management, Cost Per Page, printers, printing statistics, Printing, office equipment channel, Office Equipment Dealers, office equipment, managed print

You Down With SBB - (Yeah You Know Me) - But Do You Really?

Posted by Tawnya Stone on Aug 29, 2018 9:28:58 AM

When thinking about Seat Based Billing, you probably fit into one of three buckets:

1. Someone who doesn’t know much about it and has questions
2. Someone who has heard a little bit about it but still has questions, or
3. Someone who has had extensive conversations about it but still has questions

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Topics: seat based billing, SBB Road Show, SBB, print management, Managed Print Services, managed print, Cost Per Page

Margins Getting Tight? Saving Money AND Increasing Marketing Effectiveness

Posted by West McDonald on Jun 5, 2018 8:59:00 AM

If you are a small to medium sized business you may be looking for ways to grow by developing a more effective marketing program. You also know that the world is changing and what might have been effective even 5 years ago might not do the trick today. That’s why we’ve written this blog! To help you shorten your cycles and to more effectively build a marketing strategy that won’t break the bank.

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Topics: content marketing, marketing tips, marketing, print industry, print management, sales tips, selling, sales, office equipment channel, Office Equipment Dealers

What’s New In Print Audit Infinite Device Management 3.22

Posted by Scott Robinson on May 29, 2018 10:59:41 AM

We are pleased to announce the release of Infinite Device Management 3.22 which features a variety of enhancements and improvements over the previous release. A full list of enhancements and fixes can be accessed through the online help in Infinite Device Management under Help → Latest Release Notes.

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Topics: infinite device management, release update, print tracking, print management, Managed Print Services, managed print

Marketing In The Age of Convergence: Interview with Darrell Amy of Convergo

Posted by West McDonald on May 15, 2018 8:30:00 AM

We’ve covered a lot of topics in the Convergence Radio program so far.  Everything from what new offerings OEDs are beginning to layer into their offerings, to how sales reps need to be trained and paid.  The one thing we haven’t looked at so far is the importance of marketing in the age of convergence. That ends right here, right now!

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Topics: print management, content marketing, marketing tips, marketing, Managed Print Services, managed print, Office Equipment Dealers, convergence radio, convergence

Convergence Radio Episode 7: The Winners’ Guide To Assessments and Becoming The Office Equipment Dealer of Tomorrow

Posted by West McDonald on Mar 22, 2018 8:16:00 AM

For 6 years of my life I conducted assessments and trained sales reps on how to use them to win more business.  Assessment selling works. We saw close rates go from 3 out of 10 to 7 out of 10. Margins were also richer and customer satisfaction always higher.  One of my favorite things was seeing a sales rep become an assessment selling convert. The look on their face when they win a deal that they would have otherwise lost.  Pretty cool stuff.

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Topics: office equipment channel, print industry, assessment, print management, Printing, docassess, convergence radio, Managed Print Services, managed print

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