The week that I get the most work done is the one where my American friends celebrate Thanksgiving. I’m Canadian you see, and we celebrate Turkey day much earlier, so for me this is a work week. Canadians are expert at taking more holidays than almost any other nation (with the exception of those in France, no contest!) but there is one time of year that our American neighbors take the cake (or the Turkey): Thanksgiving. It is likely the longest holiday in the U.S. and the week is pretty much a write off. I don’t mind, really. Thanks for helping me and my other Canadian friends to get caught up on our inboxes and to-do list during this time!
Topics: Managed IT, managed print, Managed Print Services, Office Equipment Dealers, print management, office equipment, print industry, office equipment channel, managed services, managed services providers, thanksgiving
As a senior manager or business owner, I get it, there aren’t enough hours in the day. You want to spend more time reading up on new ways to take your business or department to the next level, but best intentions are dashed by the hour-hand on your clock moving way too fast. In the words of Peter Drucker, “Time is the scarcest resource.” If he were alive today he would know that this truth is more relevant than ever before in the history of business.
Topics: Managed IT, Managed Print Services, Office Equipment Dealers, print management, convergence, convergence radio, print industry, office equipment channel, managed services providers, digital transformation, digital collaboration
As we move into November it’s hard to believe that the final SBB Road Show of 2018 has come and gone! These road shows are among my favorite events of the year and I’m kind of sad that another one isn’t just around the corner. Oh well, 2019 isn’t that far away and we’ll be doing 2 or 3 next year too!
The pace of change in the office equipment channel is happening faster than ever before. Users are printing fewer pages and customers are looking to digitize and automate as many of their workflows as possible. Some people call this Digital Transformation (DT), and truth be told, what that means is about as clear as the word “solutions,” or mud.
One thing we know for certain: Margins for managed print, especially programs that employ Cost Per Page billing, are under attack. We could just increase the Cost Per Page price, right? Yeah…
When thinking about Seat Based Billing, you probably fit into one of three buckets:
1. Someone who doesn’t know much about it and has questions
2. Someone who has heard a little bit about it but still has questions, or
3. Someone who has had extensive conversations about it but still has questions
If you are a small to medium sized business you may be looking for ways to grow by developing a more effective marketing program. You also know that the world is changing and what might have been effective even 5 years ago might not do the trick today. That’s why we’ve written this blog! To help you shorten your cycles and to more effectively build a marketing strategy that won’t break the bank.
We are pleased to announce the release of Infinite Device Management 3.22 which features a variety of enhancements and improvements over the previous release. A full list of enhancements and fixes can be accessed through the online help in Infinite Device Management under Help → Latest Release Notes.
We’ve covered a lot of topics in the Convergence Radio program so far. Everything from what new offerings OEDs are beginning to layer into their offerings, to how sales reps need to be trained and paid. The one thing we haven’t looked at so far is the importance of marketing in the age of convergence. That ends right here, right now!
For 6 years of my life I conducted assessments and trained sales reps on how to use them to win more business. Assessment selling works. We saw close rates go from 3 out of 10 to 7 out of 10. Margins were also richer and customer satisfaction always higher. One of my favorite things was seeing a sales rep become an assessment selling convert. The look on their face when they win a deal that they would have otherwise lost. Pretty cool stuff.