Print Management Insider Blog

Printer Reliability and the True Cost To Your Managed Print Offering

Posted by West McDonald on Sep 18, 2018 11:34:52 AM

One thing we know for certain: Margins for managed print, especially programs that employ Cost Per Page billing, are under attack. We could just increase the Cost Per Page price, right? Yeah…

Read More

Topics: print audit insight, print management, Cost Per Page, printers, printing statistics, Printing, office equipment channel, Office Equipment Dealers, office equipment, managed print

Convergence Radio Episode 7: The Winners’ Guide To Assessments and Becoming The Office Equipment Dealer of Tomorrow

Posted by West McDonald on Mar 22, 2018 8:16:00 AM

For 6 years of my life I conducted assessments and trained sales reps on how to use them to win more business.  Assessment selling works. We saw close rates go from 3 out of 10 to 7 out of 10. Margins were also richer and customer satisfaction always higher.  One of my favorite things was seeing a sales rep become an assessment selling convert. The look on their face when they win a deal that they would have otherwise lost.  Pretty cool stuff.

Read More

Topics: office equipment channel, print industry, assessment, print management, Printing, docassess, convergence radio, Managed Print Services, managed print

Fill ‘er Up!: Moving Content into a Document Management Solution

Posted by Sean Halliday on Nov 29, 2017 8:00:00 AM

Where the Money Lives Series,  Part 7:  Fill ‘er Up! – Moving Content into a Document Management Solution

One of the most frequent objections you’ll hear from a prospective Document Management System client is “we have so much paper and our shared drives are such a mess…we’ll never get there.”  Don’t accept that – it’s quitter talk, and certainly acceptance of that company’s ultimate failure.  Document messes don’t clean themselves up, they get worse EVERY YEAR.  The time to act is always sooner rather than later.  The good news is there are ways to help even the most ‘messy’ of companies, and a good Document Management company will be able to light the way.

Read More

Topics: 7 Deadly Sins, Managed Print Services, content management, Document Management, file storage, Printing, scanning

Office Printing By The Numbers: Winners and Losers By Vertical

Posted by West McDonald on Nov 15, 2017 10:15:36 AM

In our first “By The Numbers” blog we learned some surprising things about how office printing habits are changing.  Average pages per user were down from 2015 to 2016.  Color printing for email and web print are on the rise.  And that’s just the tip of the iceberg.  You can read the original By The Numbers blog HERE to see all the surprising findings.  If you make your living as an office equipment dealer principal or if you are in sales in this channel you should definitely read that blog.

Read More

Topics: Managed Print Services, Printing, print trends, assessment, print audit insight, insight, vertical markets, Office Equipment Dealers

Coping with the Loss of a File

Posted by Sean Halliday on Aug 17, 2017 8:00:00 AM

So you’ve decided to avoid the pain and cost of another lost or missing file. You are going to move your file room to SharePoint. Excellent choice!  Did you know SharePoint is more than a file system? It provides multiple safeguards to protect you and your team from not just misplaced filing but overly-ambitious editing and outright file deletion.

Read More

Topics: Managed Print Services, print audit, neostream, Document Management, Printing

5 Reasons to Go Paperless in 2017

Posted by Sean Halliday on Jul 25, 2017 8:00:00 AM

Paper has always been an amazing safety net. Something that we can always rely on and take with us anywhere. But if done properly, going paperless can be as seamless and reliable as paper, only more cost efficient and secure. 

Read More

Topics: print audit, Printing, neostream, Document Management

The Seat Based Billing Road Show: Over 7 Years In The Making

Posted by West McDonald on May 30, 2017 10:47:14 AM

As I write this post I have mixed emotions. Excitement to be sure, but also kind of nervous. In less than a week I’ll be in Kansas City meeting with office equipment and managed print dealers to change the way the world get’s its pages in the office.  The first SBB Road Show is almost here and over 25 dealer principals are going to be there.  An industry is shifting, and that’s heady stuff.

Read More

Topics: Printing, print management, Managed Print Services, SBB Road Show, SBB, seat based billing, Per Seat Billing, Cost Per Page

Want To Be A High Performer? You May Need More Stress, Not Less

Posted by West McDonald on May 9, 2017 10:16:30 AM

Before I go any further, disclaimer time!  I’m not a psychologist and this is not a “self help” column. I’m just a 30 year sales and marketing veteran.  This article is not mental health advice.  This is a reflection on my own career and insights designed to get people thinking about what I believe is a critical ingredient to high performance: Optimal STRESS.  If you need advice related to mental health, contact a professional.  Alright, with the caveats out of the way, let’s dive in.

Read More

Topics: print audit, seat based billing, SBB Road Show, SBB, Cost Per Page, Managed Print Services, Printing, print management, sales tips, sales, selling

The Future Through the Eyes of a Gen Z

Posted by Lucas McDonald on Nov 3, 2016 11:17:54 AM

Today is “take-your-kids-to-work-day”, or as my Dad sees it “make-your-kids-work-day.” He asked me to write an article on my views of printing, but I have no honest interest in it. He says the printing industry isn't going to be gone anytime soon which, in truth, means very little to me. I’m more interested in the technologies used in the industry.

As a Gen Z, I was practically born with technology in my hands. I’ve grown up in an age of social media and global communication. As a ten year old boy in love with videogames, the internet provided me with the ability to watch people play games and for me to get my hands on those games. Eight year old me tried the whole “YouTube” thing himself. Needless to say, he wasn’t very successful. The point is that technology has been with Gen Z since birth. This “techno” upbringing has seriously shaped our interests, views and opinions as a generation. But enough about that, let’s get into the technologies and ideas that are interesting to my generation.

Read More

Topics: print audit, Managed Print Services, managed print, generation z, printers, Printing

5 Free Printing Hacks To Save Money and The Planet

Posted by West McDonald on Aug 17, 2016 11:39:02 AM
A printer/photocopier covered in unnecessary notices urging people not to waste paper etcOffice print and copy is essential to running our businesses but takes a huge toll on the environment.  From the power printing devices consume to the paper they print on, the cost to both our pocket books and our planet are considerable.  Whether you’re a Fortune 500 Company or a 5 person SOHO operation, most of us would like to do more to decrease our environmental footprint.
Read More

Topics: assessment, business, business strategy, Business Tips, environment, environmental impact, green, managed print, Managed Print Services, Mobile Print, MPS, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, sales, strategy, success, Technology, technology, tips

Add comment