Print Management Insider Blog

Creatively Approaching Support & Maintenance Services

Posted by Sean Halliday on Nov 1, 2017 8:00:00 AM

Where the Money Lives Series,  Part 5: Creatively Approaching Support & Maintenance Services

In the previous article, Helping People Change Their Work Habits, we spoke about Change Management and generally helping people progress their corporate documentation work behaviors to a new way.  This article picks up on that theme with opportunities to create support and maintenance programs that really make a difference for your clients.

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Topics: 7 Deadly Sins, Document Management, content management, neostream, Change Management, technical support, Service

Data Breach Got You Down? 3 Proven Document Security Tips For Office Copy & Print

Posted by West McDonald on Jul 19, 2016 10:24:56 AM
comphackYour company data is valuable, and unfortunately, you’re not the only one who thinks so.  We live in a world where data theft is becoming a bigger issue every day.  Here are some alarming statistics:
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Topics: assessment, business, business strategy, Business Tips, data, data breach, IT, managed print, Managed Print Services, MPS, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, printing trends, Revenue, sales, security, selling, Service, strategy, success, Technology, technology, theft, tips, weaknesses

Still Selling Software? Stop It!

Posted by West McDonald on Jul 12, 2016 9:57:26 AM
keyboarddollarAs a consultant and trainer, one of the most common questions I get asked is “What is the best way to sell software?”  Usually I’m being asked this question because one of my clients is having a hard time competing against competitive software solutions.  My usual response: Stop selling software.  It’s not the answer you’d expect, but hear me out: There are far better ways to make money with software other than selling it as a sku.
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Topics: assessment, Billing, business, business strategy, Business Tips, Cost Per Page, CPP, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, Revenue, sales, Savings, SBB, seat based billing, selling, Service, strategy, success, Technology, technology, tips

The War For The Modern Office Has Begun

Posted by West McDonald on Jun 29, 2016 8:14:49 AM
AvenVSSin

In 2015, Print Audit was proud to introduce you to The 7 Deadly Sinners of the Office Equipment Industry.  They shared the good, the bad, and the exciting issues facing our channel.  From e-books to comics, the Sinners gave us lots to think about and fresh ideas for growing our dealerships.

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Topics: 7 Deadly Sins, assessment, avengettes, Billing, business, business strategy, Business Tips, Cost Per Page, CPP, IT, managed print, Managed Print Services, MPS, OEM, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, printing trends, Revenue, sales, sales cycle, Savings, SBB, seat based billing, Service, strategy, success, Technology, technology, tips

What’s New In Print Audit Facilities Manager 3.15

Posted by Scott Robinson on Jun 15, 2016 1:08:51 PM

We are pleased to announce the release of Facilities Manager 3.15 with a variety of features and improvements.

Alerting/Reporting Response Emails

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Topics: managed print, Managed Print Services, meter reads, MPS, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, remote, remote monitoring, Service, Technology, technology

Want To Win More and Assess Less? 2016 Assessment Essentials

Posted by West McDonald on Jun 6, 2016 11:19:22 AM
2016-06-06 (2)

 
Are you new to Managed Print assessments or are you a seasoned veteran looking to raise your “A” game? Either way it’s a good idea to make sure that your assessment practice is better than the folks you are competing with.  There is an all out war for pages and a solid assessment practice can help ensure that you win more business with better profits.  Below are 6 great focus areas to help you wow your customers and win more business through assessment selling:
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Topics: Billing, business, business strategy, Business Tips, Customer Service, IT, managed print, Managed Print Services, MPS, new business, OEM, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, printing trends, Revenue, sales, sales cycle, Savings, selling, Service, strategy, success, technology, tips

More Firing Than Hiring? 4 Proven Ways To Hire Right The First Time

Posted by Lynn Strocen on Jun 2, 2016 2:40:10 PM
2016-06-02Do you want to hire fast or do you want the right person?
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Topics: business, business strategy, Business Tips, Customer Service, hiring, HR, Human Resources, office, print audit, print management, print tracking, recruitment, sales, Service, strategy, success, Support, team building, tips, weaknesses

HP Is Getting Its 3D Voxels On: What’s in It for the Channel?

Posted by West McDonald on May 25, 2016 9:33:43 AM
HP
UPDATE (5/26/2016):  It seems we have our answer as to the role of the Channel for HP’s 3D efforts.  You can read the CRN interview with HP CEO, Dion Weisler HERE.
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Topics: 3D, 3D Print, 3D Printing, business, business strategy, HP, IT, managed print, Managed Print Services, MPS, OEM, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, printing trends, Revenue, sales, selling, Service, strategy, success, Technology, technology, tips, Voxel

The OEMs and “Innovation”? One Expert’s Take

Posted by West McDonald on May 18, 2016 2:13:27 PM
Steampunk-TypewriterPrint Audit has brought together 7 of the leading women in the office equipment industry to bring insight and expertise to a channel undergoing great change.  We call them “The Avengettes”.  This week’s guest blog is written by one of those 7 bright minds, Petra Diener, the CEO of 3 Across The Sea.  We asked Petra to give us her thoughts on the OEMs and what they are doing to innovate and keep up with the needs of the modern office.   Here is what Petra had to share:
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Topics: business, business strategy, Business Tips, IT, managed print, Managed Print Services, MPS, OEM, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, printing trends, Revenue, sales, selling, Service, strategy, success, technology, tips

Diversifying Your Business? 3 Reasons “Unified Billing” Should Be On Your Mind

Posted by West McDonald on May 4, 2016 1:54:26 PM
complex_to_simple

As the Office Equipment industry continues to mature, one thing is certain: Progressive dealers are spending a lot of time researching and investing in diversified business practices.  For some that means creating or buying a Managed IT Services company.  For others it means providing document management and BPO solutions.  For fewer yet it means doing all of the above.

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Topics: assessment, Billing, business, business strategy, Business Tips, Cost Per Page, CPP, Customer Service, IT, managed print, Managed Print Services, MPS, office, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, printers, printing, Printing, Revenue, sales, SBB, seat based billing, selling, Service, strategy, success, Support, tips

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