Print Management Insider Blog

Tired of Murphy Pushing His Law Down Your Throat? Do This Instead. 

Posted by Sean Hunter on Jan 17, 2018 9:35:24 AM

During the course of investigating a customer’s software issue, I’m sure I overheard someone invoke Murphy, it may even have been me…We’re all well aware of Murphy’s Law, which over time has been distilled down to “Anything that can go wrong, will go wrong.”  Judging by the ebb and flow of sites dedicated to corollaries of Murphy’s law, as they apply to computers or computing, it would seem that there is a definite connection in our gestalt between Murphy’s law and computers.

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Topics: Business Tips, customer service, Managed Print Services, print audit, print management, Support, technical support, murphys law

Creatively Approaching Support & Maintenance Services

Posted by Sean Halliday on Nov 1, 2017 8:00:00 AM

Where the Money Lives Series,  Part 5: Creatively Approaching Support & Maintenance Services

In the previous article, Helping People Change Their Work Habits, we spoke about Change Management and generally helping people progress their corporate documentation work behaviors to a new way.  This article picks up on that theme with opportunities to create support and maintenance programs that really make a difference for your clients.

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Topics: 7 Deadly Sins, Service, technical support, neostream, Document Management, content management, Change Management

Getting the Most Out of Your Support Experience - Part I: How to Fix a Broken Fence

Posted by Scott Robinson on Aug 11, 2015 11:04:18 AM

The ‘Net is full of horror stories from both those providing support and those requiring support.  Sadly, both groups want exactly the same thing – to have an issue addressed as quickly, as painlessly and as thoroughly as possible.

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Topics: business, Customer Service, customer service, IT, print audit, Service, Support, technical, technical support, technology, tips

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