Print Management Insider Blog

A Tale of 3 Giant Canaries in the Toner Mine

Posted by West McDonald on Nov 3, 2015 10:19:19 AM
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Some big news quietly hit the wire last week that Lexmark International Inc. had decided to work with Goldman Sachs Group Inc. to “explore strategic alternatives.”  What this means exactly is anybody’s guess but one thing we know for certain is that it’s not about maintaining the status quo.  Lexmark has, historically, been one of the strongest providers of printing devices and solutions the world has ever known.  For those in the office imaging business, Lexmark and Hewlett Packard printing devices are de facto standards.  The news of Lexmark investigating “alternatives” is a very, very big deal. Industry changing big. 
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Topics: business, business strategy, Business Tips, Cost Per Page, Hewlett Packard, HP, Lexmark, managed print, Managed Print Services, MPS, OEM, office, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Printing, Revenue, sales, selling, Service, strategy, success, Technology, technology, tips, Toner, weaknesses, Xerox

Learn about the New Device Inventory Report in Facilities Manager 3.9.0

Posted by Scott Robinson on Jul 23, 2015 9:40:10 AM

We are pleased to announce the release of Facilities Manager 3.9.0 — featuring a variety of enhancements, including a new Device Inventory report.  The Device Inventory report allows dealers to generate an XML file that provides device and customer/site details along with the latest scan data for meters and consumables.

Device Details – includes the following 12 fields:

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Topics: facilities manager, inventory, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Printing, reporting, Support, Technology, technology, tips, Toner

Consolidated Toner Ordering and More: What’s New in Facilities Manager 3.8.0

Posted by Scott Robinson on Jun 15, 2015 10:52:56 AM

We are pleased to announce several Facilities Manager improvements for Version 3.8.0.

New – Toner Consolidation Alert:

The Toner Consolidation alert works like a Toner Low or Days Remaining alert.  However, in addition to alerting on the condition, you can set a threshold for the other toner cartridges in the device that may be in need of replacement soon.  The advantage to this is that rather shipping a single cartridge, you will be made aware of other cartridges that are close to replacement.  You can ship the cartridges together thus saving shipping costs.

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Topics: cartridges, consolidation, device, IT, managed print, Managed Print Services, meter reading, MPS, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, remote monitoring, scan, Support, Technology, tips, Toner

Print Audit MPS Certification Report: Making Just In Time Toner Fulfillment Easier To Deliver

Posted by West McDonald on Nov 18, 2014 12:10:06 PM
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By West McDonald, Vice President of Business Development, Print Audit 

My particular area of expertise over the last 10 years has been helping Office Equipment and MPS providers to do a better job with their programs.  One of the most contentious issues I continue to run into is how hard it is to effectively implement an auto toner fulfillment program, also known as Just In Time (JIT).  For better or for worse, saving customers the hassle of manually ordering toner every time a machine runs out is one of the promises we make with Managed Print. 

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Topics: assessment, business, business strategy, managed print, Managed Print Services, MPS, OEM, office, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, Report, sales, selling, strategy, Supplies, tips, Toner

5 Signs Your MPS Program is Stuck in 2006: Sign #4 - You Think an MPS Contract Must Include Toner & Service

Posted by West McDonald on Oct 27, 2014 10:09:45 AM

Welcome back to “5 Signs Your MPS Program is Stuck in 2006”. In last week’s entry we looked at sign #3 which you can find HERE.  This week, let’s look at the 4th sign your MPS business is stuck in 2006:

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Topics: business, business strategy, contract, managed print, Managed Print Services, MPS, office, Office Equipment Dealers, print audit, print management, print tracking, printers, printing, sales, sales cycle, Savings, selling, strategy, success, tips, Toner, value

Breaking Through a Killer Objection

Posted by West McDonald on Oct 22, 2014 10:32:36 AM

 You're a hunter. You've got a rock solid offering, a prospect list, and your marching orders are "Bring us new customers!"

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Topics: business, business strategy, Business Tips, managed print, Managed Print Services, MPS, Office Equipment Dealers, print audit, Print Behavior, print management, print tracking, Prospects, Rules, sales, Save Money, Saving, Service, strategy, success, tips, Toner, User Data

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